Everything is fine

All worked very well for our needs. Very nice restraint

Excellent hotel. Would stay again.

Proximité avec les restos et sites à visiter. Très grande chambre, lit très confortable. Bonne valeur qualité/prix

The hotel was in a great location and close to both the historical old section of town and the large shopping center at Westquay. It is walking distance to the train and bus stations. The cruise terminals are also close by.

We were disappointed the hot tub was not working Staff works very hard. Our 2nd visit in 10 months.

Lovely stay with my wife, we enjoyed every minute.

Safe in the room …. Not attached to the wall or base… it can be pick up and carried it out

Would be excellent but for the tiny shower cubicle in the bathroom in our suite in which a massive jacuzzi bath had taken up a huge proportion of the otherwise spacious bathroom. The Bidet was very nice addition though. Lack of detachable shower hose in the shower cubicle was very annoying, especially as there was hardly room to move in there. Fixed shampoo and soap dispensers on the wall instead of individual items left out was also disappointing for a hotel of this grade. Otherwise, general areas, the room itself and the very good staff did the hotel credit. These bathroom niggles and the tatty state of the pool and sauna area however prevents this hotel from getting an “excellent” rating from me.

The room was clean and beautiful. The staff was helpful, including holding our luggage til check in time so we could enjoy our day unencumbered. Our breakfast options were plentiful and food was very good. The casual restaurant was very good too!

Had a lovely overnight stay before embarking on a cruise. Excellent location, lovely room. Great breakfast. A really good start to our holiday. Will be booking again before our next cruise.

Lobby and restaurants were great. Food for breakfast was very good. Rooms and hallways were very poorly maintained. We had water coming through the floor and they did switch rooms for us. Tub was so bad wife wouldn’t take a bath in it. Very disappointing for the price we paid. Pool area and changing rooms were extremely poorly maintained.

The hotel is in a great location. Within walking distance of restaurants, pubs and retail shops.

We enjoyed our stay and the facilities were relaxing. We’ll be back.

Nice big room which was very clean. Helpful staff.

Great location prior to cruise. Loved walking around the port.

We had to change rooms as the plumbing in the bathroom was non functional, they need to desperately sort the plumbing out at the hotel as the second room was not much better. Drinks were far too expensive

Hotel needs modernising

We arrived shortly before midnight and the staff was very helpful in getting us checked in quickly and finding food. The hotel rooms were very nice and the air conditioning worked perfectly. The location near Old Town and the cruise port were ideal. Highly recommended!!!

We were charged over $1000 USD for a “suite” that desperately needed new paint, carpets and better bathroom. It was advertised at $580 which was bad enough. We have cruised out of Southampton before. Apparently there were 5 ships docked that day plus other City events. I booked through Expedia and was told my issue was with Expedia and to deal with them. I would never book a room with that chain again.