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Andrew, the Concierge, was especially helpful and kind!!!! All staff were exceptional, making the Leonardo Royal Southampton Grand Harbour a place we will recommend to our friends!!

Great place, check in staff awful. They couldn’t find our booking for about twenty minutes and my wife felt embarrassed and annoyed she was holding up the people behind us checking in. Eventually after what seemed an eternity she miraculously found our booking even after we’d gave her the confirmation number over three times. Obviously staff need more training in how to read properly.

Convenience especially if you are in town for a cruise. Southampton is a beautiful historical place.

Well positioned, with a short walk to West Quay and the Mayflower theatre. Easy check in, large comfortable room with both a coffee machine and kettle. Large bathroom with White company products. A bright Bar under glass and all staff helpful and friendly

Good location near the ports and the city centre. Many bars and restaurants nearby. This was the second time we stayed in the same hotel, however this time the standard of the room was not as good as the first time. There were disgusting stains on the blackout current, the cold water was always running hot to boiling water. There were some extras included last time but missing this time.

Great Hotel, comfortable room, clean and well maintained.

Ive been staying here for 25 years and love the place especially Luis who has been part of the furniture for nearly 30. It well never be the De Vere however its on the way back

The room was ok, sheets stiff and balcony without seating option.

A good location if taking a cruise. Rooms are a reasonable size for North Americans liking a little more space. Easy to access ferry to Isle of Wight, town walls and good restaurants. Big shopping plaza close. Room was comfortable. Expect small bathroom.

Never went to the hotel destination Medical emergencies at home. No partial refund was given to us. You can email me @ Choucha@sympatico.ca

The room was tired- bathtub chipped and bathroom needs Reno! Restaurant are great as was all staff!!

Not great, not terrible...but for this price not a good deal. Staff couldn't be bothered with customers, not even a hello. No vending machine or kiosk, next minimarkt 500m away. Ok room, ok air condition. Good location. Will not come back.

Very friendly staff, very quick and professional check in. Room was spacious and inviting, bathroom was very clean and tidy.

Property very close to cruise ship terminal but not walking distance with suitcases. It is about 15 minutes to walk to large shopping mall and then a few minutes to be in the town. Walking at night is subjective, young and old differ in their thoughts. The hotel had no maps to give a new guest. I think they were delinquent in not assisting an arriving guest. The taxi dide to or from the ship is about five minutes.

Nice birthday evening Everything went well

We checked in late after midnight, however the reception wasn't manned straight away..and had to wait around. Not a great start. The room initially didn't have any water. There were no vending machines or opportunity to purchase anything. The receptionist did say he would have a bottle sent up. Having waited over 15mins I phoned down again to check. It did arrive swiftly then. The bedroom was clean and the bed very comfortable. We had not booked breakfast so cannot comment on this. However before we checked out we thought we'd try the complementary spa. The changing rooms to the associated sauna/steam room swimming pool are in a state of disrepair.. which took the shine off the stay a little but at least the sauna was working and hot! It is clearly a popular 4star hotel, just needs a little bit of refurb/refresh here and there. Will consider staying there again in future because of it's location.

Smooth, quick check-in, quiet, clean room.

The hotel is perfectly located with regard to access to the port. The very historical area is where the mayflower sailed from. My own criticism of the hotel is this age and it could use a little freshen up. Breakfast was outstanding. However, it’s the same every day. They could use some change up on breakfast from time to time. The short answer is, we would love to stay there again given the opportunity.

Good service, room was clean and comfortable

Very convenient for an overnight stay pre/post cruise!