정말아름다운 해변과 친절한 직원들 서비스에 감탄할것입니다. 다만 풀사이드바 부페가 조금 부실한것이흠이지만 해변만 처다보면 모두 잊게될것입니다. 가격대비 적극추천 드립니다.

worst of worst hotel horrible service, Unkindly staff, Especially! Alma is her name. she is very unkindly. And almost wrong information in hotels.com 24 hours room service is No! Wifi Free in the room is No!!! I asked "All is fraud?? " She said "Yes! " horrible hotel.... Absolutely do not go

금액도 적은 금액이 아니고 상품평도 좋은편이라 믿고 예약했는데 정말 그 호텔의 수준을 보고 경악을 금치 못하였음. 아무리 올인클루시브라지만 그정도 요금을 받고 거의 여인숙 수준정도의 룸시설이라니..냉장고 손잡이도 부서지고, 화장실엔 욕조도 없고 목욕가운과 슬리퍼도 없고..그건 약과.. 침대 스프링이 너무 안좋아 허리가 아프고, 가장 경악스러운건 이불이 너무 불결해보임..새로 들어갔는데 쓰던 이불을 정리만 해놓은거 같은 상태..이불속에 머리카락들이 보이고..또 방에서는 쾌쾌한 냄새가 어찌나 나던지..가지고간 향수로 도배를 해놓고 나올정도였음. 호텔 수영장 물관리 수준도 엉망.수영장내에 음식물이 떠다니고 기름이 둥둥뜨고 너무 지저분해서 절대 들어가지 않음.음식도 시간이 정해져있고 너무나도 단순한 음식수준이었음. 3박내내 한시라도 호텔 내에 있고싶지 않아 계속 밖에 있다가 들어감. 정말이지 생애 최악수준의 호텔이었음. 이런 호텔을 예약하여 불쾌하고 칸쿤 마지막 여행기억도 안좋게 만들게 되어 가족들에게 너무 미안하였음. 아무리 싼가격이라도 절대 가지 않겠음.

Clean room, drinks in fridge, great staff, beach, food.

Excellent staff!! They’re so accommodating and flexible. They made sure we would enjoy our stay here. And loved the food!! Food in the buffet was not the same everyday, which I really liked. Definitely recommended!!

Everything was perfect. We just had one bad dinner experience where almost all the food during dinner was over 1.5 hours before the restaurant closing time.

The room was always very clean and the staff were nice. The food was ok nothing too crazy.

Staff was wonderful!!!!!

Not good for vegetarians

Resort is good. Food was ok. Staff was courteous. You have all the amenities mentioned. Beach is accessible and beautiful. But, this is more of a hotel than resort. Definitely not 4 stars. Very deceiving about rooms as beach view rooms has balcony but only for standing, it is not a conventional balcony. It’s a half baked experience rather than a full scale resort experience. Food could be better. I booked it last minute but would have probably researched better before booking. Not entirely satisfied but we were active and took trip to isla and xcaret so our trip went well. Hotel (not resort) doesn’t deserve a 4 star for sure.

room was good, food quality specially the fish (cheapest tilapia fish was served again and again had no choice but to eat) was bad. Think twice before booking the second trip at this location.

Si me encantó queremos volver

The product and service is awesome we are pleased with the company

Very clean & friendly staff

Nice property, pretty chill. Small pool with only 2 restaurant in the resort. Easy access to public transportation and walkable distance to party zone.

Closed when needed

Buen trato por parte del personal de la recepción,no me gustó hay solo una clase de cerveza y la playa no se podía bañar por la cantidad de sargazo

The staff was very kind helpful and amazing. The rooms were great and clean. Overall a great stay!

I understand that in July the seaweed level is high, but at least the hotel should clean up what ends up on the shore. All the noises of washing dishes coming from the kitchen could be heard in the room until after midnight. Smelling the aroma of cooking when you go to eat at a restaurant is normal, but not every time you leave your room at any time of the day.

Overall, we had a good stay at the resort, but there are definitely areas where improvement is needed—especially when it comes to staffing and service. It was clear the resort is significantly understaffed. The restaurants on-site were decent, but service was consistently slow, particularly at dinner. We often had to wait just to be seated, even when tables were visibly open. It was disheartening to see the staff constantly rushing around, clearly overwhelmed and overworked. It reminded me of working conditions back in the U.S., where employees are stretched thin. The company really needs to invest in hiring more people and supporting their staff better. One frustrating moment was during breakfast when a server claimed I never placed an order with her—even though I had. It felt dismissive and added to the sense that staff were stretched to their limits and trying to juggle too much at once. The resort has great potential, but stronger leadership, better staffing, and more support for their employees could really elevate the guest experience.