After our first night we had to move our room, a Harborview, because of construction on the docks. There was no indication of this on the website or when I called to confirm the stay. We ended up staying an extra day because our flights got cancelled. However the fire alarm keep going off for a few hours at suppertime and it was pretty annoying. The staff is great at this place and made the stay worthwhile

Great in room service

The room was clean, however, not a lot of amenities working due to a power outage that seems to only impact our hotel, and lasted most of the second day. The communication was non-existent from hotel staff as to a potential solution or timing. Elevators didn’t work for half the stay, luckily we were only on the second floor.

Beautiful room and lovely staff!

Great room, courteous staff. Overall, great experience.

Great room, clean. Staffs are amazing. Gorgeous view and easily walking around..will stay again

Friendly staff

The was clean and the stuffs were nice and helpful

Took my girlfriend to victoria for the weekend for valentinesz The room had no hot water in the shower. really enjoyed a freezing shower in morning a “4 star” for $430 a night. toilet water ran non stop all night. we had a bigger better room at the strathcona for 120 a night WITH hot water. Won’t be back wouldn’t reccommend this place to anyone i don’t even like. could’ve had the whole weekend in vic without the sub par view of the torch on roof right below the window. Paid extra to upgrade the room even. I can’t imagine what i would’ve got if i didn’t. They wouldn’t offer any sort of compensation at all. The picture of the room i booked online were nothing like i paid for. Feeling like i was presented some false advertising while booking all for about $500. complete joke. Very dissapointed to say the least, quite upset i wasted this money. STAY AWAY.

The power outage affected our stay so we would have used more of the facilities.

The staff was courteous and room was pleasant. There was a power outage for almost a full day and for this reason I can't fully rate the hotel. We didn't get to try their restaurant (the menu looked fantastic) or the pool.

Super friendly and accommodating staff. Spotless room and amenities. Will be back.

Power outage, caused delays in check in, giant line up. Did not get into hotel until 6 pm. Enough time to get ready for dinner but disappointed that the hotel didn’t offer some type of compensation like a gift card to the coffee shop or restaurant.

The entrance is very nice, we stayed at the laurel wing, the older part, needs some updating. But glad we can bring our pet cat to stay with us.

Room was amazing

The location. The water front was amazing

We absolutely love staying here. It’s situated perfectly in the inner harbour - far enough to be a respite, but so close you can be downtown in a 15 min walk or even Fisherman’s Warf in 5 min, either way along the water’s edge. The hotel is spacious and bright, with local art everywhere, amazing rooms, and friendly and professional staff. Once again, we had a fantastic couple of days here. Recommend!

We have traveled to Victoria 3 times in the past year, this hotel was by far the most superior we have stayed at. The whole experience was excellent from staff,accommodations, location and atmosphere.

everyone was amazing there

Great location, friendly staff and comfortable beds.