Not only Sandra, Lovely lady on the front desk, but also one of the staff member of the hotel(wonderful filipino man I can't recall his name in the moment), helped me out when I was having trouble. It was a delightful experience to stay in this Hotel. I plan to visit again. Thank you.

Property was being renovated and needs it badly. Room was clean but small and with all the furniture was difficult to move around. No fan in bathroom so hot shower really fogged up the bathroom and alot of the room. Over priced for the conditions.

The staff was always kind and helpful, breakfast options are great!

clean room and nice breakfast, expect of the maintainence of the exterior wall.

Le problème que j'ai rencontré est les réparations qui ont bloqué les fenêtres de ma chambre. J'aurais aimé en avoir une autre avec un éclairage naturel. Quand on a réservé, il n'en était pas question mais par la suite, nous avons reçu un message. Une baisse de prix pour la location de la chambre pour deux jours auraient été appréciés. Y aura-t-il possibilité de faire quelque chose? Merci. à part de tout cela, tout était impeccable

Stay was good

good

Staff is excellent little noisy but it was also very busy will stay again

LITTLE DISAPPOINTED THAT WE didn't get told there was renovations taking place. But staff made up for that they were friendly and helpful. Second time staying there on our trip!

There was construction with scaffolding so areas such as to go in the front door and to drive out were affected Otherwise all was good

I went to the property to ensure that we had a hot tub and a pool as well as I was working there for three days when we got there the hotel was under renovation the pool in the hot tub we’re closed however you could access the sister property across the street for that and but working through construction for my workday was not gonna be reasonable so I cancelled as much of my reservation as I could, and I left and got a different hotel that night

The property had everything we needed and a great breakfast!

The room was clean, the staff very friendly and helpful, however I was not aware that the hotel was under renovation.

Room was great, parking was convenient. Staff was helpful at check in. Included breakfast was awesome.

Good breakfast selections, staff were helpful

Excellent spot, even with renovations happening they were still great and back up plans to back up plans, highly recommend!!!

All was great, highly recommend

The hotel is currently under renovations but the staff, rooms, cleanliness were excellent. The complimentary breakfast is fantastic

Though they are undergoing renovations, everything went well. Instructions on how to get there during renovations and pool from their sister hotel across can be used while they have renovations. The rooms are spacious and clean that's what I like most with their hotels. Their breakfast too are really good, lots of choices. Their receptionist was also so welcoming. Our family had a great stay.

Lovely large clean room, decent breakfast, and very pleasant staff. Ergonomically-speaking, be careful of the sharp-cornered shelving very close to eye level in the bathroom, and be prepared for a finicky garage door when parking in their underground. These were minor inconveniences, but I'd still stay again. The Banff Trail light rail station is a five-minute walk from the hotel for convenient access to downtown.