The town itself is quiet and cozy, perfect for a relaxing getaway. The hotel was spotless, with clean and well-maintained facilities. What stood out the most was the kindness and helpfulness of the staff. After we had checked out, we realized our child had lost something very precious. When we returned, all the staff worked together to help us find it. Thanks to their warm-hearted support, we were able to recover it. We will never forget their kindness.

We stayed one night on a family trip to the Rocky Mountains. It was good except that the room assigned was on the first floor. However, it was cheaper than the pre-booked price because there were many empty rooms on the day I went.

Good place to stay

Great room. Very clean and comfortable. Lots of parking (underground and outdoors). A great place to stay in Jasper.

The hotel was great. Would Recommend.

Bedding & pillows very comfortable. Overall clean and very acommadating staff. Hot tub jets could use better jets. Overall pool and hot tub limited, otherwise facilities top notch.

Great place to stay when in Jasper. There is a hidden gem in the restaurant. Food and service are both amazing! Thank you Megan! Only thing we missed was the gym as there really wasn’t one??? Would recommend and stay again.

Clean room. Somewhat too warm. Loud toilets. Hot tub area is not relaxing and swarming with loud children.

They have free parking at the hotel. The pool and hot tub were a good size. The staff were extremely helpful and friendly. Close enough to walk to the main street.

The staff on the nights I was there was the friendliest and most helpful ever!! I would actually return just because they were interactive and made everyone feel welcomed. Amazing experience when you actually get great customer service. Thank you!!

The hotel was just fine. The clerk at check-in was extremely helpful and got me a room right by the elevator because of my bad back. Very quiet and a great stay. The problem with the breakfast was the same as with supper. There was nobody to take care of any of the guests and both times I had to wait for up to 10 minutes for somebody to show up. They don't seem to have any ability to service the hostess desk and you actually have to go into the dining room and go hunting for somebody. What a pain. This completely ruined my experience in the dining room.

Nice rooms, pool is decent. We stayed here a couple of times with no complaints.

Parking was all full, wifi worked intermittently, hot tub water had small fibers , hot tub jets not working properly. Previous suite occupants or cleaning staff had left window ajar behind curtain which we only discovered the morning after first night while investigating cause of unpleasantly cold overnight room temperature.

The chairs in our room that looked like a cat had shredded them and worn-out beds were hard to look past. The seating in the pool area was insufficient .. and very worn out looking. Your advertising of the pool area is false. There is a parking lot outside of the windows, not garden space.

Staff were all very friendly. Beds are very comfy

Not like the pictures

The pool was closed for maintenance during their open hours. We chose to stay there so our kid could go swimming at 830am only to find out they decided to start maintenance early and wouldn’t be done till 10am??? Super disappointed kid on our hands. Upon checking into the first room my wife went to open the window and the whole window pane fell out into her arms….. I placed it back as best I could and went down to request an immediate room change. A strange old musky smell throughout the building and our 2nd room smelt of vinegar. Restaurant was delicious but very overpriced. Staff were super friendly. We will never stay here again. Too many issues to count.

Nicely updated and clean rooms. Could use a fitness centre.

the hilight of this hotel is definitely the underground parking

Clean and comfortable rooms. Pool and hot tub were welcomed after long days on the ski hill.