Room was awful had to complain and change room. Staff were good

The room was clean but needs updating. Plumbing needs looking into as there was an unpleasant smell in bathroom. Bottled water in room might be nice.

Rooms are very out dated and in serious need of some attention. The first room was horrible and really basic. Carpets were almost thread bare and you could feel and hear the bed springs when you sat in the bed. Asked to move rooms and the receptionist was lovely and moved us into a suite which was slightly better but the bath had horrible stains in it that made it look dirty. We over looked the Main Street and the Town Hall where the clock chimes every 15 mins. Not good if you’re a light sleeper. Continental breakfast wasn’t very nice either. Staff very nice and welcoming but certainly won’t be staying here again

They gave us an early check-in which was great.staff friendly and helpful.

The Hotel was 'tired'. There was thick dust on the light fittings,on the walls, there was no main light on the ceiling so I couldn't see as I have vision problems. the bathroom was falling apart, it was cold and I asked for a disabled shower room, ground floor & although I had an email confirmation, They had no ground floor rooms or lifts & we had a bath in the room. I can't get in baths. We had to carry my stroller upstairs & I had to struggle up them. The staff member was neither happy, helpful or apologetic and hardly spoke. The food was cheaply made but expensive. It was really noisy. The room was big but it had vinyl walls & the decor didn't match. It looked like it hadn't been done up since the 60's. It was nice to see the family but we won't be staying again. The whole place needs an overhaul. I was not happy.

Friendly check in, polite staff and nice room looking out the front.

Interesting history and room facilities good

Pretty basic facilities and in some need of maintenance / uplift.

Clean room and hotel,friendly staff

This is a very old building and while some areas have been refurbed, others have not. Our stay was in one of the tired rooms (207). Squeaky floorboards, mattress past its use by date, furniture very dated and cheap. Oh dear.

Room clean and comfortable, but difficult to access - buildings are old and tired.

We have stayed at the Lansdowne Strand before, and like the hotel and its location. The Arkell's beer (a favourite) is well kept. The only disappointment this time was that we arrived back at 10 past 10 in the evening to find the bar closed, even to residents. A shame, as one of the reasons for choosing the hotel was the splendid pint of Arkell's (see above).

Restaurant was quite good. Nice large room.

Insgesamt sehr gepflegte und gut ausgestattete Zimmer. Wir hatten ein Familienzimmer. Leider war im Hinterhof vor unserem Fenster eine riesige Lüftung, vermutlich von der Küche, die alle 20 Minuten für einige Minuten ansprang, was in einem sonoren Brummen mündete. Für Lärmempfindliche daher eventuell weniger geeignet.

Very convenient. Good food in the restaurant. Helpful staff

Single bed was as rock hard and very uncomfortable. Interior of this beautiful building needs complete refurbishment.

the breakfast option are lacking, you expect your good old full English to see ham and bread with the odd side dishes.

Had a great stay and would return there again. Only things we didn't like was the musty smell in the room

Public rooms were very good, the staff seemed a little pre occupied with each other. The bedrooms whilst clean and with good bedding were a little tired especially the bathroom. We still enjoyed our stay and would return. I did feel that it was over priced and breakfast was average.

Very clean and comfortable with good food