처음 체크인을 할때 직원들이 기계적으로 말한다는 느낌이 들었다 .본인들의 할말만 .... 물론 친절한 직원도 있었으나 몇몇은 호텔직원이 맞나싶을정도의 미소없는인사도 있었다. 그리고 호텔안의 객실은 굉장히 멀리 떨어져 있었고 그 중간중간 다른 호텔들도 있어서 리셉션 까지 또는 식당까지 걸어다닐 거리는 아니다 골프카를 빌릴 것을 매우 추천한다

Room was far away from the resort and in very poor condition. I would give the resort 3-4 stars but the room 1-2 stars. All the activities cost extra money. Food was overpriced.

All properties are well kept. The apartment was spotless. The resort amenities are nice. Courteous staff. Playa Blanca is the highlight, can miss the beautiful site.

The road to the hotel was terrible. The air conditioning in the room didn’t work, and there was no soundproofing at all, so I couldn’t sleep all night.

Excellent resort at absolutely stunning location

The roads (about 5 kilometers are terrible)Places to eat etc close at 9 staff at office not friendlyclose at 9 apm

Yes. Staff was very courteous. Amenities were excellent

Rooms have place for improvement, and some rooms are better than the orhers. We were a big group and booked 5 similar rooms, one out of five had a mold-like odor. Staff were beyond nice, friendly,and helpful. amenities were great. And on top of everything else, the nature was so rich! Foods were good too. Overall, it was a great experience and I would definitely recommend it.

La habitación bieny el personal muy amable.

All very clean

Bad location, urban condo style, poor amenities and surroundings. Room (Bella Leona apartments) located in a condo, far from the reception and amenities, but more important the condo looks and feels like a high-density suburb in any city of south san jose, nothing like a resort or even a beach destination. Sensation is that we were in a neighborhood of san jose and not a nice one. The entrance was gated with a key that you have to get out of the car each time to go in and out, which could imply the area is not safe enough. Not a beach experience, not a comfortable one.

Bien pero con algunos inconvenientes con las instalaciones

Great property! Very nice room, great breakfast and very helpfull staff.

El restaurante y la playa nos encantaron.

They kicked us out

The apartment had everything we needed, it was clean and the check in was very flawless. The only thing was the streets were not in good conditions but the rest was fine. The amenities were also nice

No hot water, terrible roads

Ci aspettavamo una camera un po' più vicina al mare. Appartamento spazioso e pulito, bagno un po' troppo piccolo

A beautiful place to relax and have a great vacation.

To be fair, the beaches are beautiful…just don’t expect to be staying close to them. The rooms are a 1.5km (1+ mile) walk from Playa Mantas and 3+ km to Playa Blanca. They have a shuttle which runs about every 30 minutes, but only from 8am-5pm. Be sure to bring your towels with you to Playa Blanca as they won’t give you any, even with the key card you have to use to check them out. You can also rent chairs and an umbrella at Playa Blanca for $19/day. The rooms are nice but small, with strong A/C and reliable WiFi throughout most of the property. The breakfast is decent, but we skipped lunch and dinner at the main restaurant because they charge $28/person for each, and there’s no way we’d eat enough to make that worthwhile. The food at the other restaurants was pretty good. The main reason for the 3 stars is the poor customer service and attitude of the staff in the office, especially at check-in. The main pool and entertainment area is a soulless place, focused on mass tourism and without much attention for a friendly treatment. Many of the amenities of the place are restricted to “partners”, beware of misleading advertising.