Clean and comfortable room, nice service

very clean! It was really good. best choice.

good

Rent och fint, personalen hjälpsam, bra frukost.

Nice hotel, everything we needed for our trip, good location for Central London as right next to the tube station and easy to navigate to all landmarks. Room was not the room I had booked initially, it was changed but not a great start. Room was clean and tidy but had to ask on 3 occasions for my son’s sofa bed to be made up. Breakfast was very good. I would stay here again.

Generally ok but nothing special. Room not ready for 3 people on arrival. Expensive for room with no breakfast included

The hotel is nice I’m extending

Good bar well stocked, friendly staff Good menu not overly expensive for London. Room was clean and airy

Tercih edilebilir bir otel

okay stay

Hôtel corect

Decent hotel with good amenities with good access to the Excel centre.

We booked in advance for 7 people for 7 nights. I was then asked for individual names to confirm for the individual bookings only a few hours before check-in. These should all have been under one name for ease of check-in. Then when checking in we were told there were only 6 bookings and we needed to pay for an additional room. The email sent to confirm the names included 7 individual booking references and so we shouldn't of had an issue at all. All in all we booked 11 rooms in the same hotel, with an additional one being purchased on the night. We should have received better treatment considering the amount of money we had spent at the hotel and I am severely disappointed with how difficult they made the check-in process.

Great location near to Excel and O2 plus tube and bus services close by. Room was clean, bed comfy, staff pleasant and breakfast lovely.

The beds for the children were terrible, nothing to stop the pillows falling off the bed and the mattress in to half's kept leaving a gap for the kids to fall in, and one mattress also slipped off on to floor. Cheap toilet paper kept making the toilet back up. Breakfast was good but encountered the most unhelpful staff at the buffet.

The property was clean and the staff professional👍

All round a great stay. Recommended especially for an event at The Excel.

Dirty rooms, no aircon, horrible beds and poor handling of issues by staff. I would not recommend to anyone.

Room was clean. Staff were okay but forgot to turn on the television. We called several times and were told it would be attended to but it wasn’t and we were unable to watch anything overnight.

I had a well-rest experience at the hotel.