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Check in was efficient but being made to wait 27 min to just hit official check in time was a bit awkward. Have been to this property 4-5 times but seems they have sacrificed service for extra charges. Paid for room service and got 1/3 items, promised to correct order but never came back. Food was same every day despite published themes. Overall stay was ok but gave it very good 3 months ago.

Staff except the front desk was kind of rude and ignored when learned we don’t speak spanish

Clean room, nice staff, clean pool, good food, kid friendly.

We really loved the hotel. First of all, it is very family-oriented. As for the food, I think it was quite good overall. We ate at the specialty restaurants, Marco Polo and the Zai. Both were decent, but definitely nothing to be amazed by—I would even say we might have enjoyed the buffet more. They have a deli where you can get cold or hot sandwiches, along with several options for dessert and coffee. After 1 PM they start serving ice cream. We found this to be a great feature. The entertainment group was superb. They always had activities throughout the day, were very energetic, and consistently maintained a great attitude. I’d like to give a special shoutout to Roxa—she was fantastic and always smiling. Ruben and Santana were amazing as well. There are different spots to get all-inclusive beverages, and all of the bartenders were great. A special mention goes to Edgar at the pool bar—he was fantastic. The grounds are well maintained, and both the beach and pool were great. The only downside was that many of the pool chairs were already taken very early in the morning, so that’s something to be aware of. Aside from that, I would definitely recommend this hotel!

El hotel es de un ambiente familiar muy agradable, el personal súper amable y atentos La Concierge de Expedía Estefany fue muy atenta con nosotros toda la estancia. Celebramos cumpleaños y tuvieron muy lindos detalles. Gracias

The resort itself is beautiful and large. The main pools and walk up bar are really nice. There are plenty of food options all day. At one of our dinners we did have an issue where we found a little creature on our desert but we were impressed at how the staff handled the situation right away. They were kind and very apologetic.

Beach was nice. Staff was nice, and food at buffet each day qas good and many options.

Very good place to visit for family and couples also all stuff and management plus the owners are friendly. Thank you so much for everything.

The good: Overall experience was pretty good. The buffet was really good in my opinion. The resort is clean and staff were really good. Getting around the resort is easy they have a nice view of the beach and Laguna. For the price you pay its really decent. The bad: The restaurants had poor quality food compared to the buffet. Zai was good service bad food Don Gus was opposite. Wish they had a bit more for kids. Their shuttle service is basically non existent.

The room was very nice, clean and spacious: the view was perfect. The jetted tub was an added bonus but unfortunately never got to use it (too sun burned) the pool area was great but lots of other guest would reserve chairs with towels and be gone all day. So I recommend getting up early and getting a char by the pool if that is what your plans are for the day. The food was good, lots of different choices, the drinks were even better! Gotta love a nice pina colada (you have to try the mango one) on vacation! Will definitely be back.

Clean rooms and staff super friendly and nice

Staff was extremely helpful.

All the staff were incredible, Paulina (front desk) Mauricio (bar) Angel (bar) Alain (pizza) were amazing. Beautiful people and a wonderful stay with the kids

Buen servicio

Yes

Yes pool was enjoyable

Cleaning staff was great at cleaning the rooms. There was a couple of very rude staff but there were also very nice staff there. My husband and I found one or two front reception staff extremely rude (speaks to guests in condesending way). Totally different experience when dealing with Expedia Assistance staff. When we got sick, the Expedia representative at the property helped us make our trip better, considering we lost 2 days due to sickness. She went above and beyond and was always available via whatsapp. I would rate Expedia Rep/Concierge a 5 star. The food was okay. The staff at the buffet were always friendly and some friendly staff at the specialty restaurants but not all. Spa staff was great and so was the kids club staff. Beachfront was great. Expect to pay delivery for room service about $5 USD per order.

The pool for adults was small but decent.

Si