7.0
좋음
리뷰 1,009개
청결

7.0

편안함

7.0

서비스

7.6

실제 이용 고객 리뷰 Grand Burstin Hotel Folkestone

페이지당 리뷰 수
20
40
상위 리뷰
Desmond
icon-
8.0
/10
13주 전에 리뷰함

Hotels.com verified review

You pay for basic you get basic, that’s not a bad thing though. The hotel is clean and warm the staff are friendly and helpful, parking is easy and on site. Great view and easy to get too. I would stay here again.
Lowry
icon-친구 및 가족 친구와 함께
친구 및 가족 친구와 함께
6.0
/10
13주 전에 리뷰함

Hotels.com verified review

Vaker gebleven, de kamers zijn gehorig maar als het ‘s nachts uit de hand loopt met zeer luidruchtige personen verwacht ik wel dat er iets aan gedaan wordt
Mr. M
icon-친구 및 가족 가족 휴가
친구 및 가족 가족 휴가
2.0
/10
13주 전에 리뷰함

Hotels.com verified review

The experience I had at this hotel was truly a complete disappointment. From start to finish, everything was problematic. When we entered the room, the cleanliness was absolutely inadequate, with serious hygiene issues. There was a strong dog smell in the rooms, and the elevator smelled extremely bad as well. The staff were uninterested and far from being solution-oriented; whenever you raised a concern, they preferred to ignore it rather than help. Additionally, the equipment in the room was either not working or in very poor condition. You definitely do not get what you pay for here. If you want a stressful experience instead of a relaxing stay, you can choose this place—otherwise, it is somewhere you should absolutely stay away from. I strongly recommend choosing other alternatives if you don’t want to go through the same bad experience I had.
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Lienite
icon-친구 및 가족 가족 휴가
친구 및 가족 가족 휴가
8.0
/10
14주 전에 리뷰함

Hotels.com verified review

Really enjoyed our stay, place was clean and stuff friendly. Great location can easily get around by foot. Car park is £5 if you stay at hotel. Swimming pool and sauna available for price I believe it was £4 each.
Helen
6.0
/10
16주 전에 리뷰함

Expedia Group verified review

The towels in the room were stained and there were makeup marks on the soap dispenser. Also marks on the chair and floor. I don’t think that room was cleaned well.
Helen
icon-파트너와 함께
파트너와 함께
8.0
/10
17주 전에 리뷰함

Hotels.com verified review

We were upgraded on arrival to the 6th floor. Room clean with kettle and coffee's etc. Clean bedding and towels supplied. The TV did mot work tho
Lindsay
8.0
/10
17주 전에 리뷰함

Hotels.com verified review

Room needed a good clean,. No bedside tables.
Sarah
4.0
/10
18주 전에 리뷰함

Hotels.com verified review

I had stayed here a few times over the last few years and never had a problem, however I am extremely disappointed with the stay this time The bathrooms flooring was turned up and mouldy from where it has got wet. This is not my main concern as I appreciate this is a budget hotel. The issue with this stay was no hot water. The shower was warm for around 2 minutes then went freezing cold. I waited 45 minutes for the water to reheat which it didn't and even the sink tap was freezing. In the end I had to boil the kettle for hot water and use a cup to rinse! Even for a budget hotel this is not acceptable as I expect hot water to shower as a basic. When I reported this when checking out I was told we could have given you another room - that would have been great had the water have not turned cold once I was already in the shower mid wash! Very disappointed with the issue in the first place and then not doing anything other than making a note when the complaint was registered made it worse. It's a shame as I most likely won't be returning. Especially given when I looked to book the best western up the road was only £14 more! Wish I had paid that now.
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Paul
icon-파트너와 함께
파트너와 함께
6.0
/10
18주 전에 리뷰함

Expedia Group verified review

Basic room, but clean. Breakfast a bit limited, but fine. Just used as a base to do day trips
Maria de los Angeles
icon-파트너와 함께
파트너와 함께
6.0
/10
18주 전에 리뷰함

Hotels.com verified review

Friendlyness of the staff could be improved.. parking lot should be only for overnight guest, it was horrible. I understand is first come first serve, but anybody can go and just park and pay. Cars were occupying 2 spaces and others were not supposed to park in some areas and they did, making us trying to get out impossible. In the morning of our check out, at 10am the housekeeping team knocked and ask like this: At what time are you leaving? Without any hi! Or goodmorning, no respect or basic knowledge of hospitality.
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Angie
icon-파트너와 함께
파트너와 함께
8.0
/10
18주 전에 리뷰함

Hotels.com verified review

Yea
Daniel
10.0
/10
18주 전에 리뷰함

Hotels.com verified review

Great affordable hotel
Dona
icon-
10.0
/10
18주 전에 리뷰함

Expedia Group verified review

This was my second stay at the hotel. I first visited last summer for leisure, and this time I came to escape the chaos of the city. I stayed for eight nights. The staff were friendly, and my room was clean throughout my stay. The hotel offers several restaurants and a café, along with a new vegan-friendly menu. The gym, pool, and sauna were all nice bonuses. It’s a budget hotel, so you get what you pay for. The location is lively during the summer months, while winter is slow and quiet. There were a few minor issues, such as the hot water supply not always being steady. Overall, though, it was a decent place to stay
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Edward
icon-친구 및 가족 가족 휴가
친구 및 가족 가족 휴가
10.0
/10
19주 전에 리뷰함

Hotels.com verified review

Worked really well for us; quick check in, clean room and bathroom, convenient location. Breakfast not perfect- no question about quantity, but quality sometimes lacking, and no hash browns (serious failing for one daughter!). Tedious having to pay for a relatively small and dimly lit pool, but we didn’t use it often.
Zoe
icon-친구 및 가족 가족 휴가
친구 및 가족 가족 휴가
10.0
/10
19주 전에 리뷰함

Hotels.com verified review

Clean. Alot to do. Good value. Friendly staff.
Shirley
icon-여가
여가
10.0
/10
19주 전에 리뷰함

Expedia Group verified review

Great customer service
Martin
10.0
/10
19주 전에 리뷰함

Hotels.com verified review

Spaciousness, hospitality, breakfast
Keith
8.0
/10
19주 전에 리뷰함

Expedia Group verified review

The hotel is good value with friendly and efficient staff and a nice and big clean room
Scott
icon-
8.0
/10
19주 전에 리뷰함

Hotels.com verified review

Star for friendly they served us really quickly with no waiting time. It was the happy hour so lovely.
Martin
icon-
8.0
/10
20주 전에 리뷰함

Hotels.com verified review

Rigtig god service fra personale. Fornuftigt værelse til prisen.
페이지당 리뷰 수
20
40

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