그랜드 벌스틴 호텔 포크스톤

The towels in the room were stained and there were makeup marks on the soap dispenser. Also marks on the chair and floor. I don’t think that room was cleaned well.

We were upgraded on arrival to the 6th floor. Room clean with kettle and coffee's etc. Clean bedding and towels supplied. The TV did mot work tho

Room needed a good clean,. No bedside tables.

I had stayed here a few times over the last few years and never had a problem, however I am extremely disappointed with the stay this time The bathrooms flooring was turned up and mouldy from where it has got wet. This is not my main concern as I appreciate this is a budget hotel. The issue with this stay was no hot water. The shower was warm for around 2 minutes then went freezing cold. I waited 45 minutes for the water to reheat which it didn't and even the sink tap was freezing. In the end I had to boil the kettle for hot water and use a cup to rinse! Even for a budget hotel this is not acceptable as I expect hot water to shower as a basic. When I reported this when checking out I was told we could have given you another room - that would have been great had the water have not turned cold once I was already in the shower mid wash! Very disappointed with the issue in the first place and then not doing anything other than making a note when the complaint was registered made it worse. It's a shame as I most likely won't be returning. Especially given when I looked to book the best western up the road was only £14 more! Wish I had paid that now.

Basic room, but clean. Breakfast a bit limited, but fine. Just used as a base to do day trips

Friendlyness of the staff could be improved.. parking lot should be only for overnight guest, it was horrible. I understand is first come first serve, but anybody can go and just park and pay. Cars were occupying 2 spaces and others were not supposed to park in some areas and they did, making us trying to get out impossible. In the morning of our check out, at 10am the housekeeping team knocked and ask like this: At what time are you leaving? Without any hi! Or goodmorning, no respect or basic knowledge of hospitality.

Yea

Great affordable hotel

This was my second stay at the hotel. I first visited last summer for leisure, and this time I came to escape the chaos of the city. I stayed for eight nights. The staff were friendly, and my room was clean throughout my stay. The hotel offers several restaurants and a café, along with a new vegan-friendly menu. The gym, pool, and sauna were all nice bonuses. It’s a budget hotel, so you get what you pay for. The location is lively during the summer months, while winter is slow and quiet. There were a few minor issues, such as the hot water supply not always being steady. Overall, though, it was a decent place to stay

Worked really well for us; quick check in, clean room and bathroom, convenient location. Breakfast not perfect- no question about quantity, but quality sometimes lacking, and no hash browns (serious failing for one daughter!). Tedious having to pay for a relatively small and dimly lit pool, but we didn’t use it often.

Clean. Alot to do. Good value. Friendly staff.

Great customer service

Spaciousness, hospitality, breakfast

The hotel is good value with friendly and efficient staff and a nice and big clean room

Star for friendly they served us really quickly with no waiting time. It was the happy hour so lovely.

Rigtig god service fra personale. Fornuftigt værelse til prisen.

Everything was very good haven't been there for a while so when we got there it had been cleaned up looked much better will be going back soon.

Was lovely and clean.

Very poor breakfast. Everything you have to pay extra for. Would not recommend this hotel.

Smooth check in receptionist Very helpful spotless clean room with sea view great breakfast