Grand Burstin Hotel Folkestone

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7.0
/10
Pleasant
1,006 reviews

What Guests Say About Their Stay

Martin Allen

10.0
/ 10
Two nice bars, and most days wonderful musician / dancers on stage in the ballroom . Regular events are free to those staying in hotel.

Dona

10.0
/ 10
This was my second stay at the hotel. I first visited last summer for leisure, and this time I came to escape the chaos of the city. I stayed for eight nights. The staff were friendly, and my room was clean throughout my stay. The hotel offers several restaurants and a café, along with a new vegan-friendly menu. The gym, pool, and sauna were all nice bonuses. It’s a budget hotel, so you get what you pay for. The location is lively during the summer months, while winter is slow and quiet. There were a few minor issues, such as the hot water supply not always being steady. Overall, though, it was a decent place to stay

Edward

10.0
/ 10
Worked really well for us; quick check in, clean room and bathroom, convenient location. Breakfast not perfect- no question about quantity, but quality sometimes lacking, and no hash browns (serious failing for one daughter!). Tedious having to pay for a relatively small and dimly lit pool, but we didn’t use it often.
In the Area
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The Harbour, Shepway District, Folkestone, Kent, England, CT20 1TX

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Staying at Grand Burstin Hotel Folkestone is a good choice when you are visiting Folkestone. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Grand Burstin Hotel Folkestone

The Harbour, Shepway District, Folkestone, Kent, England, CT20 1TX
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Lobby Grand Burstin Hotel Folkestone
Exterior 2 Grand Burstin Hotel Folkestone

Discover More About Grand Burstin Hotel Folkestone

General


Near Folkestone Harbour

Location


When you stay at Grand Burstin Hotel Folkestone in Folkestone, you'll be near the beach, within a 15-minute drive of Dover Western Docks Cruise Terminal and Port Lympne Wild Animal Park and Gardens. This hotel is 8.9 mi (14.3 km) from Dover Castle and 9.1 mi (14.7 km) from White Cliffs of Dover.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Folkestone Harbour - 0.1 km / 0.1 mi
Quarterhouse - 0.4 km / 0.2 mi
Church of St Mary and St Eanswythe - 0.5 km / 0.3 mi
Folkestone Beach - 0.6 km / 0.4 mi
Folkestone Museum - 0.6 km / 0.4 mi
Leas Lift - 0.6 km / 0.4 mi
Lower Leas Coastal Park - 0.7 km / 0.4 mi
East Cliff And Warren Country Park - 0.9 km / 0.6 mi
Leas Cliff Hall - 1.1 km / 0.7 mi
Sandgate Beach - 1.5 km / 0.9 mi
Radnor Park Dog Exercise Area - 1.5 km / 1 mi
Leas Promenade - 1.8 km / 1.1 mi
BuildKent Stadium - 2.5 km / 1.5 mi
Sandgate Castle - 2.9 km / 1.8 mi
Kent Downs - 3 km / 1.9 mi

The preferred airport for Grand Burstin Hotel Folkestone is Gatwick Airport (LGW) - 122.4 km / 76.1 mi

Facilities


Enjoy a range of recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.

Business Facilities


Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Self parking (subject to charges) is available onsite.

Dining


Grab a bite to eat at Harbour Restaurant, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to 9:00 AM and on weekends from 7:00 AM to 9:00 AM for a fee.

Rooms


Make yourself at home in one of the 550 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.

All facilities in Grand Burstin Hotel Folkestone

Bar, Cafe and Lounge Grand Burstin Hotel Folkestone
Bar, Cafe and Lounge
Swimming Pool Grand Burstin Hotel Folkestone
Swimming Pool
Entertainment Facility Grand Burstin Hotel Folkestone
Entertainment Facility
Fitness Center Grand Burstin Hotel Folkestone
Fitness Center
Functional Hall Grand Burstin Hotel Folkestone
Functional Hall

Things to Do

  • Karaoke
  • TV lounge
  • Indoor pool
  • Entertainment for adults
  • Sauna
  • Steam room

Hotel Services

  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Elevator

Sports and Recreations

  • Game room
  • Billiard
  • Fitness center

Food and Drinks

  • Breakfast
  • Snack bar

General

  • Banquet
  • Parking

Nearby Facilities

  • Gift shop
  • ATM/Banking

Connectivity

  • Free WiFi

Accessibilty

  • Accessibility equipment

Accommodation Policy & General Information in Grand Burstin Hotel Folkestone

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 10:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 10:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Burstin Hotel Folkestone
550
Number of floors in Grand Burstin Hotel Folkestone
13
Another facilities in Grand Burstin Hotel Folkestone
Karaoke, TV lounge, Indoor pool, Entertainment for adults, Sauna

Frequently asked question in Grand Burstin Hotel Folkestone

What are available facilities at Grand Burstin Hotel Folkestone?
There are top facilites at Grand Burstin Hotel Folkestone such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Grand Burstin Hotel Folkestone?
The standard check-in time at Grand Burstin Hotel Folkestone is starting from From 15:00 while the latest check-out time is at Before 10:00
Does Grand Burstin Hotel Folkestone provide breakfast?
Yes, Grand Burstin Hotel Folkestone provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Burstin Hotel Folkestone?
Grand Burstin Hotel Folkestone is a 3.0-star hotel.
How many floors does Grand Burstin Hotel Folkestone have?
Grand Burstin Hotel Folkestone has 13 floors.
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More Reviews from Other Guests in Grand Burstin Hotel Folkestone

7.0
Pleasant
From 1,006 reviews
Cleanliness

7.0

Room Comfort

7.0

Service and Facilites

7.6

Sort by
Most Relevant
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Traveler Reviews Grand Burstin Hotel Folkestone

Number of reviews per page
20
40
Top reviews
Martin Allen
icon-
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Two nice bars, and most days wonderful musician / dancers on stage in the ballroom . Regular events are free to those staying in hotel.
Amy
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The room wash clean. The staff were friendly. The room was falling apart. Couldn't close bathroom door. Toilet seat kept slipping off the toilet. Bunkbed needed tightening up as very wobbly. So we moved top mattress to the floor. Swimming pool was lovely. Had shower room afterwards with no hot water at all. Great location. Rooms are probably prone to being trashed. If you are looking for somewhere to just put your head at night, then it is great. Don't expect anything else.
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Nadia
icon-with Partner
with Partner
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Absolutely would not recommend. Awful exterior, Awful interior, Rooms disgusting, windows filthy and food awful.. stay away
Mr Bernard
icon-with Partner
with Partner
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Nothing Grand about this hotel,arrived after a long journey from France,no parking available on-site had to park on site road which ment we had get up early next day to move the car by 9.We were also told we'd have to pay £5 if we wanted to park at the hotel.I was'nt aware there was a charge.We booked a double room but was given room 510 which was a family room.The window handle was broken so it did'nt shut,the window vent would'nt stay closed and it was blowing a gale outside so the room was cold.We did have a heater in the room but we had to keep resetting it because it kept switching off.The quilt's on the bed's were very thin we ended up using all the quilt's in the room to sleep.There was hot water in the bathroom sink but bath and shower no hot water just luke warm.There was an old sink plug which someone had stuck onto the sink and another one just loose by the tap's.Very dissatified customer.
Read More
Rhiannon
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Good location, cheap and cheerful, very dated decor
Keith
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Rooms need updating they needed tobe upgrading insome areas staff where brilliant
Maria
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Clean room, entertainment a bit hit and miss
Sachin
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The room was very odd shaped and not cleaned properly. Toilet was dirty.
Anton
2.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

This was the worse business trip experience I have had. The smell and cleanliness of the room was poor. The quality of the food was terrible and the price of the drinks was extremely high. An example, I was charge over £4 for a soft drink. The service from certain staff was poor, he offered some guest one option and when I asked for the same he claimed it was not available to order even though that guest told me what she was ordering.
Read More
Fakhar
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Not what I expected, rooms did not look like the picture and there was smell of dampness.
Simon
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Only a short overnight but did the job. Private parking handy and great location.
Lauris
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Clean room but carpets needs to be changed as is smels
Desmond
icon-
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

You pay for basic you get basic, that’s not a bad thing though. The hotel is clean and warm the staff are friendly and helpful, parking is easy and on site. Great view and easy to get too. I would stay here again.
Mr. M
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The experience I had at this hotel was truly a complete disappointment. From start to finish, everything was problematic. When we entered the room, the cleanliness was absolutely inadequate, with serious hygiene issues. There was a strong dog smell in the rooms, and the elevator smelled extremely bad as well. The staff were uninterested and far from being solution-oriented; whenever you raised a concern, they preferred to ignore it rather than help. Additionally, the equipment in the room was either not working or in very poor condition. You definitely do not get what you pay for here. If you want a stressful experience instead of a relaxing stay, you can choose this place—otherwise, it is somewhere you should absolutely stay away from. I strongly recommend choosing other alternatives if you don’t want to go through the same bad experience I had.
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Lienite
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Really enjoyed our stay, place was clean and stuff friendly. Great location can easily get around by foot. Car park is £5 if you stay at hotel. Swimming pool and sauna available for price I believe it was £4 each.
Helen
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The towels in the room were stained and there were makeup marks on the soap dispenser. Also marks on the chair and floor. I don’t think that room was cleaned well.
Helen
icon-with Partner
with Partner
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

We were upgraded on arrival to the 6th floor. Room clean with kettle and coffee's etc. Clean bedding and towels supplied. The TV did mot work tho
Lindsay
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Room needed a good clean,. No bedside tables.
Sarah
4.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

I had stayed here a few times over the last few years and never had a problem, however I am extremely disappointed with the stay this time The bathrooms flooring was turned up and mouldy from where it has got wet. This is not my main concern as I appreciate this is a budget hotel. The issue with this stay was no hot water. The shower was warm for around 2 minutes then went freezing cold. I waited 45 minutes for the water to reheat which it didn't and even the sink tap was freezing. In the end I had to boil the kettle for hot water and use a cup to rinse! Even for a budget hotel this is not acceptable as I expect hot water to shower as a basic. When I reported this when checking out I was told we could have given you another room - that would have been great had the water have not turned cold once I was already in the shower mid wash! Very disappointed with the issue in the first place and then not doing anything other than making a note when the complaint was registered made it worse. It's a shame as I most likely won't be returning. Especially given when I looked to book the best western up the road was only £14 more! Wish I had paid that now.
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Paul
icon-with Partner
with Partner
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Basic room, but clean. Breakfast a bit limited, but fine. Just used as a base to do day trips
Number of reviews per page
20
40

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Others 4 Grand Burstin Hotel Folkestone

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.0
Pleasant
From 1,006 reviews
Cleanliness

7.0

Room Comfort

7.0

Service and Facilites

7.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Grand Burstin Hotel Folkestone

Number of reviews per page
20
40
Top reviews
Martin Allen
icon-
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Two nice bars, and most days wonderful musician / dancers on stage in the ballroom . Regular events are free to those staying in hotel.
Amy
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The room wash clean. The staff were friendly. The room was falling apart. Couldn't close bathroom door. Toilet seat kept slipping off the toilet. Bunkbed needed tightening up as very wobbly. So we moved top mattress to the floor. Swimming pool was lovely. Had shower room afterwards with no hot water at all. Great location. Rooms are probably prone to being trashed. If you are looking for somewhere to just put your head at night, then it is great. Don't expect anything else.
Read More
Nadia
icon-with Partner
with Partner
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Absolutely would not recommend. Awful exterior, Awful interior, Rooms disgusting, windows filthy and food awful.. stay away
Mr Bernard
icon-with Partner
with Partner
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Nothing Grand about this hotel,arrived after a long journey from France,no parking available on-site had to park on site road which ment we had get up early next day to move the car by 9.We were also told we'd have to pay £5 if we wanted to park at the hotel.I was'nt aware there was a charge.We booked a double room but was given room 510 which was a family room.The window handle was broken so it did'nt shut,the window vent would'nt stay closed and it was blowing a gale outside so the room was cold.We did have a heater in the room but we had to keep resetting it because it kept switching off.The quilt's on the bed's were very thin we ended up using all the quilt's in the room to sleep.There was hot water in the bathroom sink but bath and shower no hot water just luke warm.There was an old sink plug which someone had stuck onto the sink and another one just loose by the tap's.Very dissatified customer.
Read More
Rhiannon
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Good location, cheap and cheerful, very dated decor
Keith
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Rooms need updating they needed tobe upgrading insome areas staff where brilliant
Maria
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Clean room, entertainment a bit hit and miss
Sachin
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The room was very odd shaped and not cleaned properly. Toilet was dirty.
Anton
2.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

This was the worse business trip experience I have had. The smell and cleanliness of the room was poor. The quality of the food was terrible and the price of the drinks was extremely high. An example, I was charge over £4 for a soft drink. The service from certain staff was poor, he offered some guest one option and when I asked for the same he claimed it was not available to order even though that guest told me what she was ordering.
Read More
Fakhar
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Not what I expected, rooms did not look like the picture and there was smell of dampness.
Simon
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Only a short overnight but did the job. Private parking handy and great location.
Lauris
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Clean room but carpets needs to be changed as is smels
Desmond
icon-
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

You pay for basic you get basic, that’s not a bad thing though. The hotel is clean and warm the staff are friendly and helpful, parking is easy and on site. Great view and easy to get too. I would stay here again.
Mr. M
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The experience I had at this hotel was truly a complete disappointment. From start to finish, everything was problematic. When we entered the room, the cleanliness was absolutely inadequate, with serious hygiene issues. There was a strong dog smell in the rooms, and the elevator smelled extremely bad as well. The staff were uninterested and far from being solution-oriented; whenever you raised a concern, they preferred to ignore it rather than help. Additionally, the equipment in the room was either not working or in very poor condition. You definitely do not get what you pay for here. If you want a stressful experience instead of a relaxing stay, you can choose this place—otherwise, it is somewhere you should absolutely stay away from. I strongly recommend choosing other alternatives if you don’t want to go through the same bad experience I had.
Read More
Lienite
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Really enjoyed our stay, place was clean and stuff friendly. Great location can easily get around by foot. Car park is £5 if you stay at hotel. Swimming pool and sauna available for price I believe it was £4 each.
Helen
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The towels in the room were stained and there were makeup marks on the soap dispenser. Also marks on the chair and floor. I don’t think that room was cleaned well.
Helen
icon-with Partner
with Partner
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

We were upgraded on arrival to the 6th floor. Room clean with kettle and coffee's etc. Clean bedding and towels supplied. The TV did mot work tho
Lindsay
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Room needed a good clean,. No bedside tables.
Sarah
4.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

I had stayed here a few times over the last few years and never had a problem, however I am extremely disappointed with the stay this time The bathrooms flooring was turned up and mouldy from where it has got wet. This is not my main concern as I appreciate this is a budget hotel. The issue with this stay was no hot water. The shower was warm for around 2 minutes then went freezing cold. I waited 45 minutes for the water to reheat which it didn't and even the sink tap was freezing. In the end I had to boil the kettle for hot water and use a cup to rinse! Even for a budget hotel this is not acceptable as I expect hot water to shower as a basic. When I reported this when checking out I was told we could have given you another room - that would have been great had the water have not turned cold once I was already in the shower mid wash! Very disappointed with the issue in the first place and then not doing anything other than making a note when the complaint was registered made it worse. It's a shame as I most likely won't be returning. Especially given when I looked to book the best western up the road was only £14 more! Wish I had paid that now.
Read More
Paul
icon-with Partner
with Partner
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Basic room, but clean. Breakfast a bit limited, but fine. Just used as a base to do day trips
Number of reviews per page
20
40