Grand Burstin Hotel Folkestone

The hotel is in need of a complete renovation. The hallways are gloomy and have a prison feel. The wood chip needs to go, carpets replacing and the furniture updating. We were in a family room and transitted through many fire doors to get to our room. The room was large and sufficient, but only had 1 towel bundle for a single person.the water pressure is also woeful! On a plus note it was cheap and the breakfast good. The staff were polite and parking only £5

No hot water in the room from either the hand basin or bath taps. Maintenance could not fix this, so I had to change rooms in the early hours of the morning. Shower on new room wasn't working. Finding a parking space was difficult. Asked for compensation and was only offered a balcony room next time if I book direct.

So it's a budget hotel and that's okay... I've stayed before so knew that in advance and last time was fine. But this time was very bad. Basically a number of basic things wrong. Shower didn't work, i.e. I couldn't move the plunger from bath to shower head. When I did then water went everywhere. Then I found there was no hot water (night or morning) and was just running cold. Plus the shower gel and hand wash bottle were empty. Also the room was 13.5c when I got in and the heater wouldn't stay on. So I had to give up with heat. I was staying to get the Le Shuttle early the next morning, so I didn't need anything fancy. Sadly it was a terrible night sleep in the cold and no shower the next morning. I told a member of staff the next day and they were a bit disinterested. He said 'you should have asked as we have some shower gel here somewhere' - totally missed the point. Anyway, I sent the hotel a note to see if they would put it right and nothing came back. So seems like they don't really care which is a shame.

The room was clean .their was fresh towels.the staff were friendly. Good entertainment. Breakfasts was quite good .but the way the tea and coffee area was set out was not good .and i found the coffee and milk jugs heavy to lift.

W

This is a good 2 star hotel. If you go in expecting more than a 2 star then you will be disappointed. The only negative I would say is that there was a private event on so we were in the bar area for the entertainment. Limited seating for the size of hotel when the big hall is shut for an event night.

Having stayed here numerous times before we weren’t as happy as usual the room was very dated and the corridor had a very pungent smell of cigarette smoke. We will definitely pay the extra to upgrade the room as we have never had a problem before when having the Seaview Double Rooms

Bar staff incredibly slow and always moaning about things and exclaiming how busy they are 🙄 The mini market (In Lobby) on the Sunday needs a visit from trading standards lots of fake goods ! Louis bitton and the north pace reps

The staff are very friendly and welcoming. The hotel is dated but comfortable,clean and great value for money. It is situated right in the hub of the harbour and close to the old town and shops. We've stayed here a couple of times and will definitely be coming,back. Theres great entertainment daily and a real feel of that holiday feeling .

The Staff is great! Su was amazing! They have great happy hour! :-) I completely recommend it, the rooms with balcony have an amazing view!! The only thing I will recommend to the hotel is to care bit more of the cleanness. The cleaning lady's are great people but they need to do the cleaning bit better. If gets better cleaning I will give an extra star.

Great location

Only had room only, it was a nice room, parking is a bit hit and miss, the lifts are also a bit hit and miss. Stayed here quite a few times and would stay again and i would recommend it

The room was far from clean. The bath has what looked like pubic hair all around the edges and that was the same for the other room in our party. There was also stuff that hadn't been hoovered up around bed legs, dunno what that was. Wasn't expecting luxury for the price but was expecting it to be clean

Good

Good room.Staff are efficient,helpful , friendly and polite. Pleasant stay thank you.

I have stayed in worse but not worse. Decor is dated and clearly in need of a complete refurbishment, I suspect because of the class of the majority of the clientele this will not happen. My parents used to come here 40 years ago for booze cruise weekends and I doubt whether anything has changed in that time.

Great location

Friendly welcome, helpful staff, good location, clean room.

316 on 25/10/2025. Firstly, we discovered bed bugs in our room, and my partner woke up with multiple bites on her body. This is completely unacceptable and has caused us significant distress. I have several clear photos of the bed bugs as evidence for your reference should you need them. You will also see a bed bug on the Luroking under the bed. Given the severity of this issue, I strongly recommend that the hotel engage a professional pest control contractor such as Ecolab to carry out a full heat treatment of the affected room and to take it off sale until the problem has been fully resolved to avoid further incidents for future guests. Additionally, we noticed a white powdery substance under the bed, which could potentially be a drug residue. A photo of this has also been captured and can be provided if needed. This raises serious health and safety concerns that I trust the hotel will investigate immediately. There were also several maintenance issues in the room, including a very loose toilet roll holder and extremely poor water pressure in the shower, both of which detracted from what should have been a comfortable stay (also have photo + video).

Hotel was clean and extremely good value in a good location with plenty of parking. Unfortunately when I tried to use the shower very early to make my crossing there was no hot water available