ran out of hot water

Todo muy bien, el personal muy atento y siempre fueron muy amables, lo unico que no nos había quedado claro al reservar esque el buffet del todo incluido se toma en su hotel hermano Playa los arcos, que esta a la vuelta de la cuadra

Good hotel, outdated but decent. Location and all inclusive is the best thing about the hotel.

We came here for a budget holiday- booked with two weeks notice… the location was perfect! We did a lot of walking and lounging in the rooftop adult pool located at Casa Susana! I would highly recommend that you take advantage of the all-inclusive option and prepare to get your beverages before heading to the pool! The Suites do not have a restaurant or bar, so you need to walk down the street (seriously not a big deal though), the Casa Susana does have what appears to be an excellent bar for drinks, coffee and a grill HOWEVER it is not being used! Could be the time of year we were there?! (May7-14) Overall I would consider coming back and staying at the Casa Susana side to switch it up, the suites have a kitchenette which was nice for us to have coffee in our room and ice in the freezer for our drinks! The balcony gives you a glimpse of the ocean however not private- you will get to know your neighbours lol

En general estuvo bien solo que el aire acondicionado hace mucho ruido

The hotel overall was good and all the hotel staff were very polite, helpful and welcoming throughout the stay. However, the rooms and bathrooms really need more attention and renovation. Improving the room condition would greatly enhance the guest experience.

Very friendly, good customer service

Room was clean, fresh, cozy to be in. Perfect spot to walk to nearby stores restaurants and the beach

all was good

Been here multiple times and will be back in January for 10 days.Started off to rocky start because of an error on my part or expedia which ever it is was but whatever. But the staff I cannot say enough of how they just know how to make it all better. My most memorable moment was when Sandra that cleaned my room every day there. I got very ill for like a day and a half and she came to clean my room and I said please tomorrow. No problem. 2 days later I felt better and put my room together as much as I could cause I dont like to be messy at home or away. I had a bag of like 15 bottles of water and electrolytes that I drank cause thats what I do when i dont feel good. Sandra came to check on me to see if I was okay and needed more water or anything before her day off the next day! WOW moment for me as I am a traveler and have never had someone check on me like that. If she is a Mother or not she made me feel awwww. Ill never forget that and will stay at los arcos for now on. Also the fun bartender I'm sorry I don't remember your name but always great music and smiling and just getting the party started. In January I will get his name and write another. To all the servers bartenders in the restaurant and on the beach or by the pool and the rest of the staff the same. Thank you! Already on the flight home looking forward to coming back. Muchos gracious to all.

The property was great! If you are looking for modern hotel vibes, this is not the place to book. The staff was exceptional and always willing to help out.

The

staff were amazing I cannot say enough good things abt them. Location was great food was great and access to 3 hotels was obviously great.

Pictures very generous compared to reality. Even with all-inclusive option they fail to mention that there is no food or beverage services on site and one must go to another property a block or so away. Otherwise, quiet and acceptable

The special meal area should be on the beach not outside under the kitchen fans the meals from it also came stone cold. The restaurant really needs to control the birds like previously we always had to guard our food as well the chairs always had bird feces on them our clean table as birds were flying over and dropping feces. Please go back to having the falcon person there. Rooms need updating new kitchen ware as well as maybe microwaves.

Los Arcos Suites is in a great spot in the heart of Puerto Vallarta’s Romantic Zone, so it’s perfect if you want easy access to the beach clubs, restaurants, bars, and shops. Unfortunately, the room wasn’t very clean and didn’t meet basic standards. We did have to ask that the bathroom sink and shower be scrubbed. The staff was great at all times and super friendly. The suite does have a kitchen; however, we did not use it because it was also in need of deep cleaning. The floor also requires deep cleaning. While the suites were comfortable and quiet compared to the main property, we recommend that the rooms be cleaned to the same standard. I’d suggest this place for travelers on a budget or those who plan to be out most of the time, but if you care a lot about room cleanliness, you might want to consider other options.

The property itself was well maintained, with clean and tidy grounds that made a good first impression. The pool area was also a highlight—clean, well kept, and a nice place to relax. Another big plus was the location, with easy walking distance to the beach and nearby shops, which made getting around very convenient. That said, the rooms were a letdown. They felt outdated, and there was a noticeable old furniture smell that took away from the overall comfort of the stay. With some updates and attention to the interior, this property could offer a much better experience.

All inclusive not that great poor. Service

Cómodo y accesible muy amables

The staff was amazing they made our stay extra special. This property is a great value for what you get. It’s definitely an authentic Mexican hotel. Felix the housekeeper was amazing and Antonio Rodriguez the front desk clerk was amazing! Also the night lady was amazing as well. Lupita took good care of me for breakfast as was delightful. We actually stayed here for the hamburgers at the burger bar because they’re the best hamburgers and french fries you’ll have anywhere and Manuela took good care of us. She was a delight and made us the best burgers ever all the staff here were very good. The buffet food was amazing. It was home cooked patty, authentic Mexican food, and it was healthy. This is a great resort. I highly suggest anybody to come here.