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Pablo the waiter at the restaurant was so nice and polite! He truly made our stay much more enjoyable.

Muy buen servicio e instalaciónes, recomendable

This was our third stay at this resort and it was fantastic! The staff were all in credibly friendly, the room was always well taken care of, our food was very good at each of the spots, the pools were super relaxing, the spa was the perfect beginning to our trip and I felt generally safe to be myself throughout the entire stay. As a person within the LGBTQ community this is incredibly important. Thank you to every single person who made this stay as great as you did!

We are huge fans of these hotels … it’s 100% due to location, hotel’s balcony, pool and beach access. The rooms are ‘old’ authentic Mexico that we love. Hope you give the hotel a chance and love the neighborhood as much as we do. Xoxo Safe Travels.

The staff was very courteous and the courtyard/pool was lovely. The room was older but clean and comfortable. I think it's a good value for the price and I would stay here again.

Very well located across the street from its sister hotel, Playa Los Arcos and beach access. Breakfast vouchers were given to enjoy the buffet breakfast which offered a delicious selection depending on the day. Don’t sleep on the French toast/pancake station and the “eggs your way”. The room smelled a little damp which is to be expected due to the humidity and proximity to the ocean but was remedied by burning the candle I brought with me. Very strict on their wrist band policy but I made it so I could slip it off for the evenings I was going to a nice restaurant. I would stay again.

Overall a great place to stay. The bed in the suite was uncomfortable. Great service!

Amazing spot right in the middle of town but surprisingly quiet and secluded with its central courtyard. We got a room facing the courtyard (travelling with a baby), and it was super quiet and our monitor reached the pool. You also get beachfront access to the towels and chairs through the sister hotel. The staff are amazing and the property is clean. The room was a bit outdated but spacious and cool. The kitchen was very sparse but we didn’t need to cook while there. Overall, amazing spot and we will be back next time we are in PV!

The staff was amazing and really helpful , our room was so comfortable especially our bed. Also really convenient because we were able to walk almost everywhere. The only thing was the restroom in our room , it needs to be renovated because the walls had some mold and it’s really old. It was clean for sure but I think they can do better and upgrade those areas .

Amazing Locations and being able to use the sister locations next door opened up so many amenities.

All the amenities are at a different hotel requiring you to walk down the block to get drinks, food and towels. The staff on site are great and very attentive. Even though you go to the other site to get your amenities you are not allowed to use that sites pool. If the package is all inclusive at least have the pool available for the guest.

Staff was very helpful Room was clean

The staff were excellent. We arrived 3 hours before check-in and they let us check-in early and upgraded our room to a bigger suite. Then when we went to check out they let us use the facilities for 3 extra hours as we had nowhere to be. So lovely. The furniture is getting older, the internet wasn’t always working in our room, but overall we really enjoyed our stay.

Staff are amazing. Location is great. Rooms are a bit outdated!

Average. Had to argue with them for two hours for a cancellation refund. They kept delaying the refund. Alejandro at the front desk was amazing. The management and accounting Need to get a reality check…

El olor en el baño era muy fuerte (a drenaje) el cespol estaba dañado.

El servicio y la atención de todas las personas que trabajan en ese hotel

Great

Clean room.

The staff were extremely friendly and helpful. Very responsive to concerns (in room safe stopped working) and replaced the concerns quickly. The room was clean and comfortable. The mattress was very firm and the pillows were not great. A/C was extremely efficient and kept us comfortable.