Los Arcos Suites

The staff was amazing they made our stay extra special. This property is a great value for what you get. It’s definitely an authentic Mexican hotel. Felix the housekeeper was amazing and Antonio Rodriguez the front desk clerk was amazing! Also the night lady was amazing as well. Lupita took good care of me for breakfast as was delightful. We actually stayed here for the hamburgers at the burger bar because they’re the best hamburgers and french fries you’ll have anywhere and Manuela took good care of us. She was a delight and made us the best burgers ever all the staff here were very good. The buffet food was amazing. It was home cooked patty, authentic Mexican food, and it was healthy. This is a great resort. I highly suggest anybody to come here.

The staff at Los Arcos suites were wonderful—very welcoming, friendly and helpful. The room was clean and well attended with fresh towels and water bottles every day. The ac worked efficiently and we slept well. The room needed some updates and the building doesn’t have a gym facility. Regardless, I would definitely come back to this hotel and I rarely ever stay in the same place twice.

We arrived about an hour early and were pleased that our room was already ready. The room was spacious with a separate sitting area/couch and decent size deck. There is a kitchenette as well (but not microwave). The room was a little dated and is due for some updating. That said, the staff were all very helpful and outgoing. The clerk who checked us in (I didn't get her name) was really friendly and made sure we had all the information about the 3 hotels/resorts and what amenities we would find at the other properties. And Emilliano the night clerk gave us all kinds of information and helped us with out practicing our Spanish. Los Arcos suites is sister properties with Casa Susana across the street and Playa Los Arcos 1 block away that has direct beach access. All in all this hotel is due for a little bit of a makeover, but if you are overlook that, you should really enjoy your stay. We tend to not spend much time in our room or the hotel, unless at the pool, so we don't need 5 star amenities. Also the location can't be beat. For the money, Los Arcos Suites was a great value. I would defintiely stay here again.