Todo muy bien , el tema de tener que reservar para comer no me gustó porque se llena y no es posible ir a los restaurantes . Es un punto a mejorar .

La comida en general muy mala, lo único rescatable fue el restaurante Tauro, impresionante. La atención de todos esoectacular

Personal muy atento , comprometido y servicial . Agradecidos con la atención recibida , y la resolución de todos los detalles y dudas que surgen

Always a lovely stay

Our stay at Fairmont Mayakoba was exceptional from check-in to check-out. From the moment we arrived, we felt genuinely welcomed and cared for. The entire staff was incredibly friendly, professional, and attentive, making our vacation truly memorable. We traveled with our small Pomeranian puppy and couldn’t have asked for a more comfortable and pet-friendly experience. The room was spotless, with housekeeping service twice a day, which added to the luxurious feel of our stay. The air conditioning worked perfectly, making the room a refreshing retreat after spending time in the beautiful Mexican weather. The resort itself is absolutely stunning. The grounds are huge, impeccably maintained, and every detail is thoughtfully cared for. The staff is exceptionally polite—whether walking or riding around the property, they would always stop to let us pass and greet us with a smile. Throughout our stay, we did not experience a single negative moment. A special thank you to Tania at Reception and Ana from Housekeeping. Thanks to them, we felt welcome from the very beginning and truly taken care of throughout our stay. Their kindness and attention to detail made our experience even more special. This was an exceptional five-star resort experience, and we will definitely be coming back. Highly recommended!

Top tier

A Beautiful Natural Retreat — Just Bring Extra Pesos for Dining Our stay at Fairmont Mayakoba was truly special, mostly thanks to the property itself. The resort is built around a network of lagoons and mangroves, and it’s clear an enormous amount of care goes into keeping these green spaces pristine. Winding paths and boat canals thread through the jungle, and you constantly spot wildlife — herons, turtles, even the occasional coati — without ever leaving the grounds. It gives the whole place a wonderfully natural, unhurried feel that’s rare for a resort of this size. We spent as much time just wandering or gliding along the canals by boat as we did at the pool, and it completely shaped the relaxed vibe of the trip. The one letdown was the food. Prices across the resort’s restaurants are steep, but the quality didn’t match — meals were fine, not memorable, and for the cost we expected something more refined. Overall, the setting and grounds more than made up for the dining, and we’d happily return

Todo lo que puedes pedir en un hotel lo tiene fairmont Mayakoba, naturaleza, excelentes instalaciones y un servicio insuperable, todo el personal te hace sentir como en casa, sin duda regresaremos pronto

Impresionante hotel rodeado de naturaleza, todo el personal te hace sentir en casa.

Everything was great, food was expensive

Muy buen servicio y atención de todo el personal

La propiedad es impresionante, llena de flora y fauna local perfectamente conservada, hay muchas actividades como andar en bicicleta, paseo en bote y deportes acuáticos, albercas muy bonitas y playa limpia, la atención de todo el personal es increíble. Muy recomendable

En general, el servicio fue excelente, el personal es muy amable. La habitación muy amplia y las instalaciones en muy buenas condiciones. Los alimentos excelentes, solo que el servicio en los restaurantes Laguna y Tauro fue un poco lento, todo lo demás una gran experiencia.

It's a bit like a conference center with an amazing fantastic hotel attached. Seems very corporate, aimed at the American consumer.

The main issue with a hotel is food, don’t wait anything special, breakfast is ok and the rest is overpriced and small choice.

As a former 5-star hotelier director, I can often have high standards. Just ask my husband 😉 The Fairmont Mayakoba team well exceeded our expectations. Gabriel and Salvador and additional team members in guest services. Erick, Marcos, Ezequiel and the beach servers, the Cafe Maya team, Roxana at Brisas, tequila tasting (he was so knowledgeable and his name has slipped my mind) and many more were all wonderful! A special shoutout to Gabriel for recognizing our Honeymoon status and going above and beyond for my husband and I. The Fairmont and all of Mayakoba will be on a repeat destination for us. The access to amazing dining, fun daily bike rides, wonderfully clean guest rooms and beautifully combed beaches are just a few of the reasons we loved our stay. Oh and how could I forget the Le Labo signature scent of products (nice touch!) Keep doing what you are doing… going above and beyond for guests is what hospitality is all about. It was fun for me to be on the receiving side of it for a change! Especially after a stressful wedding era! Cheers and see you all again soon!

Todo excelente

Beautiful resort. Suggest having options available for people who have later flights - i.e. more generous late checkout options or at least access to lockers and showers. Candidly, for the cost, the resort had limited things to do aside from sitting by the pool.

The rooms are clean, but the style is outdated and extremely minimalistic no charm, no character. Definitely not what you expect from a hotel of this level. The restaurants are expensive by far too expensive for the quality offered. The Italian restaurant was honestly terrible: “homemade” seafood pasta with a tomato sauce that tasted like it came straight from a can, and a risotto that was completely wrong, both visually and in taste. It didn’t resemble a proper risotto at all. Breakfast was also disappointing: average quality, tasteless fruits, and bad coffee. On top of that, the service is rigid and unfriendly. Breakfast opens at 7:00 and they mean exactly 7:00, not a minute earlier. We were even told to wait for 40 seconds. That kind of inflexibility is frustrating, especially for families. The pool area is another issue. Guests are allowed to drink and eat in the pools, and there is little to no control. As a result, there are glasses, utensils, and trash left aroundsometimes even inside the pool. It feels messy and poorly managed. Positive: The concierge area allways helpfull and frendly. The beds are confortable for the sleep and the Laguna area Another important point: the hotel is very isolated. It only really makes sense if you plan to stay inside the resort most of the time. Conclusion: far too expensive for what you gut mediocre food, rigid service, and no real atmosphere. I would not come back and do not recommend it.

Amazing hotel. Third time back. Would go again.