Excelente servicio y amenidades preciosas. Agradecemos la atención de Paola Méndez quien siempre estuvo al pendiente de nuestra estadía.

go but just 2 nights

We booked a sea villa for 1 night. The view from the terrace and the hotel vibe is amazing. I know before that there is no lights but its not that much dim. Bed is comfortable. The only thing i probably cant take more than one night is the water is from sea so its a little bit salty and sticky on your skin after shower. And the hotel food is a little bit overpriced. Breakfast not included. Otherwise everything else is amazing.

Dirty room, staff not available. No room light. Expensive dining

Stayed here for 8 days 7 nights. The integration of the unique architecture to nature was the highlight! - This really is what stands out in our overalls stay. We loved the whole off-peak experience for our honeymoon. Perfect location to watch the sunrise and sunset. Love the music around the property, too. For the room prices and fees from other services offered, we felt like the upkeep of the property could have been better. This applies to the overall customer service experience, too. They were generally nice, but proactive customer service could really do a lot better. Again, for their prices, you would expect a level more than just mediocre. We loved our experience dining in Elixik restaurant for multiple breakfasts and lunch. Benjamin was very attentive and has great energy! He was also stationed in iMix at one point when we were at the beach and we were glad he was there! He always made us feel welcome which we didn’t feel much with a lot of the service staff. We would also like to commend Leonardo for doing what he does. He did the gratitude and love ceremony to us our first night! We felt his sincerity even to other guests when witnessing him perform for them. Claudia from our Cacao ceremony was amazing! That experience is unforgettable. Overall, we loved our stay and no regrets.

I travel very much and Tulum has extremely high prices , I will think twice if I was to visit Tulum again

Me encantó la estancia en este bello lugar celebrando mi aniversario,todo un sueño echo realidad,la comodidad,el lugar,el personal muy amables todos!muchas gracias !

Me gustó todo una experiencia única, el personal las habitaciones todo todo excelente

i am definitely coming back, this hotel is a MUST

From the moment you walk to this beautiful hotel you disconnected with life it is so amazing. I fell in love with it. I went with mix reviews in my mind, but honestly, it’s exactly what I expected so beautiful you disconnect from nature I would recommend to bring bug repellent flashlights, because since it is an eco hotel. There’s not many lights. It is very hot and sticky so bring mini fans as well in the hotel rooms. There is air-conditioning one right at the top from your bed so you will get air when you sleep and there is also a split air conditioning. It is so amazing. I fell in love with it. The staff’s are super nice. I would definitely go again. It is a 10 out of 10. If you don’t do your research correctly and don’t come prepared, you will probably not like it but if you come prepared the correct way, it is amazing. Highly recommend.

Rooms Very hot ac don’t cool and watch out for raccoons

Our stay was perfect and Melanie was our tour guide, she was awesome!! I highly recommend her

This hotel was amazing! Definitely recommend if you are going for this vibe

Arquitetura é maravilhosa, a ideia de ser um hotel rústico é interessante, mas não ter chuveiro, luz elétrica, frigobar não é para mim. Não me atentei a essas características antes da reserva e aprendi que devo me certificar anres de reservar qualquer outro hotel para não me arrepender novamente. Staff simpático, localização do hotel é boa e o pôr do sol no terraço foi muito bom. Comida é ok mas muito cara, muito além do razoavel e por isso custo benefício não faz sentido (um prato de carne custa USD 260,00). Passamos 3 noites e só limparam o quarto uma vez, o teto de palha solta residuos que acumulam no chão do quarto e na cama, fazendo com que o cômodo fique sujo mais rapidamente que o normal.

Un viaje maravilloso todo estuvo muy bonito y mágico

Staff are terrible they don’t apologise or try to fix things when they go wrong. I had no water for the last night or my stay and no compensation was given or even offered. An animal broke into my room at night and stole my food no sanitisation was offered. Staff are rude and not very welcoming aside from these very few who we were- they were the outliers and not the standard. Horrible experience but beautiful place. Save your money and book a reputable hotel.

Very uncomfortable, not friendly place.

Yes everthing eas amazing i recommend thr fiid was amazing and the staff was very nice i was relaxing i the spa i love it. Raxmat is thank you

Wonderful stay for 5 days and 4 nights. Certainly one of the most unique hotel experiences I’ve had. The rooftop experience was clearly the place to be for sunset in Tulum. The restaurant prices were a little high but the dining was world class. Staff was accommodating and friendly. I particularly enjoyed talking wine pairings with Carlos, the sommelier. My concierge, Melanie, was responsive and helped plan day trips during my stay to make the most out of my time in Tulum. I can highly recommend staying here.

If you love living outdoors and spending to much to do so then this is the place. Ac is cool not cold a day in the sun the cool air should feel rewarding but it falls short of that. Spending $60 US is alot for water and pineapple juice. It is what it is. If your into being intimate while others are watching this is a place you would like. It just weird to me when they make eye contact and not look away. It has interesting views wasnt worth the rate