Room too dark - I know that’s a feature but more light is needed!

very cold bedroom room

Slightly disappointed considering its fantastic reviews. Arrived for a 1 night stay on the weekend, checked in slightly early which was great but was given a room on the third floor and advised to take the lift. Called both lifts down to the ground floor, got in the left one and chose floor 3 and a message saying “call locked” on the panel showed up, got out tried to call the second lift down but it never showed. Took the stairs to the room and the building is like a labyrinth. I advise you learn all the safety exits when you arrive to prevent any issues in an emergency. Got to the room and it was…ok. Nothing special and as someone who is sensitive to dust and allergens it felt very musty in the room. I struggled to sleep because of this. The room on the window had been installed in front of an old window so there was loads of mould in between the sweaty windows. One of the pillows had a hole in and the other side had black scuff marks all over. I had a street side bedroom and the noise was extremely off putting. The bars don’t close until gone 3am and then after they’ve emptied all their rubbish (bottles and glasses etc) the local Sainsbury’s took stock delivery at 5am so don’t expect an great sleep. Speaking of, the air-con unit rattled the entire night (even when turned off) it was actually easier to try and sleep with it on and not ratting as much…tried hard to give this hotel the benefit of the doubt but can’t recommend it.

Service is good but hotel is getting tired, needs some TLC. Also resembles a night club on a Saturday night so sleep before 11pm not recommended.

Not a great room in the basement, bad water pressure

Very quiet room apart from noisy people upstairs stomping about at 1.30 in the morning

The hotel was nice, close to train station, student var a few doors down was noisy. The reception staff were rude and disinterested. Restaurant staff where fantastic.

Amazing hotel and location is unbeatable. Will stay again for sure

Great rooms!!

The heating didn’t work? So they had to put in two portable oil radiators. The sinks were badly stained. Did expect more for the money I spent.

Handy for station and taxis

Nice staff and clean comfortable room.

Fantastic. My only criticism is the poor lighting in the room. No decent light to do makeup!

Location and the environment are marvellous!

Beautiful room with thoughtful amenities and helpful staff.

Spotless room and I appreciated it being ready early. The breakfast was also very good,.

Lovely room perhaps we would have preferred no steps up to the bathroom but generally very comfortable , the shower with no lower output did not suit us .

Stayed 1 night - good location, quiet + spacious room on the 2nd floor, was able to check in 3 hours early as room was ready when i came in to leave my bag in the luggage room. Decent breakfast, no complaints.

Disappointing that out of the 8 rooms booked, 2 were clearly for disabled people. We also were refused a drink from the Bar at 11.00 p.m as it was shutting.

Amenities and clean