The door lock to our room didn’t lock properly, so we had to baracade the door to stop anyone entering during the night. Especially when the BBC news that weekend we stayed says unwanted people are entering hotel rooms with thefts and rape cases are on the up - Not good! The layout of our rooms have health and safety issues we could’ve easily tripped down the dark staircase from the bathroom to our bedroom. On a good point the rooms were very clean, so a great job from the maids\cleaners.

Clean, spacious and quiet room - even with a window open. Helpful and pleasant staff and good room servicing. The only negative was that the matress was very tired - if that is replaced or a topper added it would be a 5-star review.

Staff were excellent. Room was very clean. Bathroom was dated but still clean. Wifi EXCELLENT.

Very nice hotel. I keep it at my favorite place to stay in Folkestone!

Great

We stayed for 2 nights after Christmas. The room was very clean, warm and comfortable. It was lovely and quiet. There is no car park but the very kind staff let us use the staff parking at the back.

Clean tidy

Clean yet dated interior but room itself ok for the price. No hot water at all from shower or sink. I didnt expect much for the price but at least wanted a hot shower.

Our room.is always spotless and the staff are always accommodating.

Our room is always spotless and very clean. The hotel is gradually removating the rooms. The staff are so friendly and accomodating, nothing is too much trouble. The views if you are staying in one of the rooms with a balcony are amazing on a clear evening. The town centre is a stones throw away, if you go down the old cobble high street you cone to The Harbour.

Nothing stood out but I had a warm welcome, the room was clean (although needs refurbishing), it was warm and it was quiet. I requested more supplies for my tea tray which were readily supplied. Ideal for a one night stopover.

Great customer service

I really loved the view from my room. 10/10 experience

The hotel is obviously old but beautiful - in a great position. The staff we interacted with were friendly and helpful. We thought it was good value for money, and we would stay here again.

More of a hostel vibe than a hotel. But polite staff and AMAZING view! thank you

Nice room with lovely sea view. Room very clean, comfortable bed. Just right for good value night away. Quiet area, easy walking distance of the old town and harbour.

Perfecte prijs voor wat ze bieden.

Friendly staff and a quick check in and out. Only downside would be the lack of parking.

The mattress was a joke strings in your back. Need to be slung away.

A very nice stay at this wonderful hotel A caring ethic which to me is so important these days The cleanliness is amazing and the reassurance of a reception that is manned throughout the night Any needs met at a very competitive cost And not forgetting wonderful sea views and it’s right near a fantastic theatre and local dining - hairdressers- the Knott who are very Green which is great and local Tesco All needs met basically with 100yards The hotel is very reasonable and if you want a lovely meal - the Voco an IHG hotel is metres away Enjoy your stay