Very good stay

Room was great, staff very helpful especially as we had a lot of noisy people above our room and I had to call to ask if someone could get them to stop after it had been gping on for 45 minutes and it did stop quickly after speaking to reception.

Extremely annoyed that we had to pay £10 each to reserve use of the pool. I totally understand that it gets busy and don’t mind reserving but to pay to reserve is unacceptable on top of the other charges. Really annoyed us and took away from the enjoyment of the stay.

Great breakfast, easy parking

Room felt neglected and staff was slow and unwilling to help

Expensive

poor breakfast

Room was clean and bright but bathroom was a bit out dated and tired. Breakfast was lovely and we thoroughly enjoyed the meal at the boathouse

All great, loved it

Great hotel

Nice hotel lovely and clean and modern perfect for all the family

Yes room spotless staff can not do anymore for you booked in on line for 2 people one dog but unfortunately the booking company didn't include my dog that we paid for but the staff were so lovely strait on it found us a dog friendly room its the 2nd time we have stayed there its lovely will go back again next Christmas 🎄

Nice newly renovated room and the breakfast was delicious

Fantastic hotel

Great hotel, great location lovely staff and great facilities

The hotel was busy with Christmas parties but we were welcomed and made to feel like valued guests by all the staff. Lovely room with a decking area for our dog and 5 star cleanliness.

REFUND REQUIRED: HONEYMOON RUINED!!!! -DESPICABLE CHECK-IN, RUDE STAFF, NOISY GUESTS I booked this hotel as it had come highly recommended. I'm leaving wondering why?! Upon check in Chloe initially ignored myself and my husband having looked me in the eye, looked down and continued a conversation with her colleague; then decided to abruptly check us in. She was cold, unwelcoming and immediately as she took one look at us treated us according to that! Euan was there who in our opinion saved the day, as I'd would have checked out there and then!! Lucie was very kind and helpful too. Noisy Guests The above were put directly next door to us in room 318; the ENTIRE floor was empty so staff, I think deliberately put these uncouth, loud, aggressive and extremely disrespectful people next to us knowing what would ensue!!! I called reception around 1:30am spoke to james who was himself helpful at the start, but quickly became combative; talking over me, and dismissed me. I told him I had been woken up by these uncouth lot next door quite a few time!!! james Duty Mng was very rude, talked over me the entire time and refused to let me speak or get my point across on three separate occasions!!! john was also unhelpful by not asking if I'd like help moving my luggage! He then lied when I'd asked him if he'd mind helping me, saying he'd asked Mr if I needed help when he hadn't!!! I'm angry disgusted and would like a refund as my ENTIRE HONEYMOON has been ruined!!!!

Excellent, huge and very comfortable bed. Good breakfast options.

Pleasant welcome from professional staff and a very comfortable experience.

Excellent