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Rooms are dated Charge 10 pounds per person for Spa/pool yet not clearly detailed on any website! First room bathroom had a leak and second room door wouldn’t close! Staff not very interested!!

The room was decent, the food options

I chose to stay here after seeing the images of a pool and spa facilities. However, it was disappointing to find that after paying for my stay, which can be well over £200 a night here, you still have to pay £10 to use the pool. That just seems really tight to me.

Very helpful and pleasant reception staff. Lovely room

Okay overall. Staff are great. No bottled water in the room, will expect this is provided considering what you paid. No EV charger available on site is a big mark deduction (Both out of service). They should send this message out to everyone who has made a booking, I only found out when I arrived but luckily there's a EV charging point in close proximity. Variety of breakfast buffet is okay, lack of fruits.

The hotel on the whole was lovely and it was perfect for location. The issue was with our specific room, we had a tiny window and as far as I could make out from looking at all the windows, we were the only room in the hotel that had that small a window which made it feel more of a prison cell. We stayed for 2 nights and each morning (once at 6am and then at 8am) we were awoken by an incredibly loud and constant vibrating noise. The first time we heard it it sounded like a plane engine so we thought it was a plane flying low initially. However I do think the room was next to maybe some kind of generator/power room and the noise was potentially related to the machines in there but I can’t stress how loud the noise was and for the time as well it just did affect the sleep.

All very satisfactory

Hotel was lovely, staff could not be more helpful, spa was an added bonus.

The bar prices on larger are not to bad but the wine prices are way to high the smoking area out the main entrance has no cover ok in the summer but the winter well you know

We stayed in one of the lakeside rooms which had a beautiful view. Room was slightly cold because of this but reception did provide us with an extra heater. It was my husbands birthday so they provided a gift and prosecco which was lovely. Food was great, lovely staff and clean hotel. Book ahead for the spa to avoid disappointment.

Breakfast was excellent!

Amazing receptionist, really helpful.

It was great but the EV charging point did not work.

I was extremely disappointed with my recent stay at the hotel. Upon arrival, it was immediately apparent that the property was understaffed, resulting in lengthy queues at check-in. The overall organisation felt disjointed and chaotic from the outset, which set a negative tone for the stay. Dining options were very limited. Only one restaurant was available for dinner, operating on reduced hours, and we were unable to secure a table during our stay. This is not what one would expect from a hotel of this size and standard. Furthermore, there was only one electric vehicle charging point on site, which was unfortunately out of order. The swimming pool arrangements were also disappointing. Access was restricted, and guests were required to pay an additional £10 per person to use the facility — a charge that is highly unusual and felt unreasonable given the overall experience. The room itself was dated and in need of maintenance. The bathroom appeared tired, with rusty taps, deteriorating grout, and non-functioning shampoo dispensers. No conditioner or basic amenities were provided. The room was very minimal and lacked attention to detail. Cleanliness was also a concern; the extractor fan was covered in mould and dust, and overall housekeeping standards appeared insufficient. In addition, the rooms are not soundproofed, and we could clearly hear noise from neighbouring rooms, which significantly affected comfort and privacy. The double bed was small and dated; a king-size bed

Average at best hotel. The rooms are basic and tired, with a bit of a stale smell

Room sold as water view didn’t have proper view of the lake. Bathroom was shabby, paint on door and floor and towel rail was clinging on by a thread. Old boathouse food was very mediocre and disappointing.

Room was lovely and looked recently refurbished however the bathroom was tired - lots of limescale, loose tiles on the wall, peeling silverware. Staff were warm, welcoming and friendly. Breakfast was plentiful and couldnt be faltered. The worst part of our stay was the paperthin walls - on one side someone had snuck their dog onto a dog free floor and the said dog barked everytime someone walked past the room this went on until 2am. On the other side were 2 drunken guests who had no volume control when talking, and whose limited vocab meant every sentence contained the f word, this went on until 4am. Sadly not exactly the romantic night away we had planned.

We had to cancel our stay at De Vere Cotswold Water Park due to a genuine family emergency and provided two days’ notice. We weren’t asking for a refund — only the option to reschedule, even if it meant paying an additional fee. Unfortunately, the hotel refused outright and retained the full payment. I understand cancellation policies exist, but good hospitality should allow for some discretion and humanity, particularly in quieter periods like February. The complete lack of flexibility felt unnecessarily rigid and quite disappointing. Sadly, this experience has left us feeling that guest circumstances are not treated with much compassion, and on principle, we would not choose to stay here in the future on principal .

We found everything beautiful the staff was very friendly and helpful

Great hotel with lovely, helpful staff. Breakfast was delicious