The hotel is very nice. The rooftop patio staff were amazing. Very clean. Road noise was an issue but that’s not the hotels fault.

This a very clean property. The rooms were comfortable.

Staff was very friendly and accommodating with early check in.

The staff are not trained properly to hand guests concerns and situations. I had to check out one night earlier due to a family emergency and the staff were unwilling to assist me and eventually did charge me for the night that I missed. Very bad service; not staying here again!

Staff is not friendly. Check-in person couldn’t care less if they were hospitable or not. A different receptionist was quite rude. Sauna was good. Pool was crowded, not very heated. Elevators worked. Did not use the jacuzzi in the room so not sure if it worked. Low shower pressure. Sufficient amount of hot water. Views of the mountain. Wouldn’t stay here again but was conveniently located for what we needed during the 2-nights. Had an issue during the stay but one customer service rep at hotels.com was quite helpful. No one else. Just that one person.

I liked the amazing housekeeping service everyday without asking for it. The room was on the small side but nice and clean. The service was great and the property was nice.

Amazing stay!

I wish you would accept prepaid cards or debit as payment. Would help a lot!

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Everything

parking problem

THE ROOMS WERE VERY CLEAN THE STAFF VERY COURTISE THERE IS NOT MUCH THAT CAN BE SAID ABOUT THE HOTEL EXCEPT IT WAS ALL EXCELENT AND NO COMPLAINTS.

Great staff and service. Patio bar was fantastic!

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I think they really should think about offering a free breakfast as well as a free happy hour...just like the Embassy Suites offers...i really miss the Embassy Suites when i come to visit Victoria. I would say the coffee offerings in the room are really quite miserable too

Magda and Promo really know how to treat guests, from the amazing greeting in the hall to giving me an extra water, they really know how to make a person feel good, I arrived at 1130 pm after a long 15 hour drive, the staff made my stay amazing.

Spacious room with refrigerator, sink and microwave. Quiet neighborhood. Will come stay again if in the area.

No free weights in the gym for their free weight machine.

Great experience

Clean room and pool