The hotel itself is fine, it's in a convenient location, but also a very busy shopping area and it overlooks Costco. The rooms and amenities were all good. It was clean, the bed comfy, the hot tub and pool were nice. The restaurant experience was less than ideal. They clearly didn't have enough staff. It took our party of 7, 3.5 hours to get our drinks and food. Thankfully we didn't need to be anywhere or we would have had to leave. I don't think I would stay here again but it served it's purpose.

Yes

Giving 4stars in amenities as the saunas felt unclean. All the rest are excellent!

Clean room and staff was friendly upon arrival!!

all great but no hot tub last day

Room had hair in the tub and sink was dirty. Something sticky on bathroom floor. Parking is free and that’s great. Check in was easy. Not impressed that it was $250/night for a dirty room though.

Shower was not well cleaned and carpets smelled. Parking was good, wifi was intermittent and instructions were not provided. There is a restaurant, food quality was disappointing.

Night manager illegally asked to login to online banking to confirm identity has already been escalated

Easy parking. Clean pool and gym. Friendly staff

Hotel is lovely

Excellent

We stayed in room 118 on the 1st floor. This room had 2 queen beds, small kitchenette and a large balcony. The a/c was noisy but worked well. There are lots of windows in the unit. Poor soundproofing as traffic noise was loud. The bathroom was spacious. The staff at the front desk were very helpful and friendly. A lovely housekeeper we met in the hallway was very sweet and friendly.

Great

The room heater was excessively loud and the traffic noise was disturbing

Staff were very welcoming and efficient, easy check in with our dog and were able to accommodate location near pool. Clean rooms and lovely lobby with stocked “pantry” for snack and frozen easy meal options for purchase.

Quiet comfortable rooms

Great customer service, the room was very clean, lots of parking; will for sure stay again.

Clean room, friendly staff

The beds were really comfortable, The hotel was very clean and smelled great. Lots of lounge areas and nice decor. The pool and hot tub area were great. Gym ammenties were great. (Gym mats are in the locker) I thought there was none. Restaurant was ok. The breakfaat server (Katie)? this morning was great. Close to Restaurants and right next door to Costco! About 20-30 mins from downtown Victoria

Clean room. Quiet