Excellent room with great views of the river

All good

Parking was either a few spaces out the front of the hotel most reserved. There's also parking on the quay which the hotel use and also a few spaces in underground car park. The building is old and this shows in some spaces ie sash windows which allows the sound of the weather and traffic. Also lots of bird poo on the mainwindow which spoilt the great view. Breakfast was nice but a wait to be served as everything is delivered to your table. Went down at 8.30 it was busy tried 8am next morning and waited longer. Also they got my breakfast order wrong which meant I had to wait 10 mins for it to be cooked. Waiter did apologise though. It would be much better to allow you to choose your own cereal/pastries etc and take cooked to order

We've stayed at the Greenbank multiple times over the past couple of years so I feel like I can give a fair review of a typical experience. The staff are an absolute highlight: always friendly, polite and professional, from the desk staff to the restaurant staff to the cleaners. Nothing is too much trouble. The rooms are generously sized and equipped with everything you might need for a standard stay, plus a few nice extras. I particularly appreciate the wonderful smelling toiletries provided, the big, fluffy towels and the decent selection of teas and coffees. The mini fridge is a nice touch, and my partner appreciates the coffee machine. The bed is comfy and noise from neighbours/corridors is never too intrusive. Plenty of storage space is provided, as well as hangers. The water runs hot and the shower is powerful, what's not to love. The included breakfast is outstanding. Again, nothing is too much trouble, reasonable requests are accommodated, service is efficient without you feeling rushed and the view is fantastic. The food is great quality too, with locally sourced ingredients where possible, cooked to order. My only slight complaint is that a little more attention could be given to room cleanliness; things like toothpaste splashes up the walls, hairs left in the shower and visible dust on fixtures over multiple visits aren't a deal-breaker, but don't fit in with the otherwise outstanding experience I've had at this hotel. Would definitely recommend overall.

A very good & spacious shower in the bathroom. Bathroom was excellent. Beds were comfy too. Staff very friendly and the attractive building perfectly placed on the river.

I visit Falmouth now regularly for work, the green bank have looked after me and made me feel welcome on each occasion.

Room clean, warm. Lovely view. Staff very fruendly abd helpful

Beautiful view and lovely room. Breakfast not as good as last time, overly salted and stale croissant but everything else was wonderful during our stay!

Welcoming staff

The standards throughout the hotel impressed us again - the service is attentive and helpful, the cleanliness is excellent and the rooms around the hotel are a joy to spend time in.

Great hotel, friendly staff in a picturesque setting

Warm welcome with ALL staff friendly & polite throughout.Tasteful & comfortable decor, great food & service. & fab location with stunning view from bedroom & restaurant. Slept like a log

Room comfortable Booked 2 rooms but were placed in different floors Food in restaurant not good too salty and expensive

Spotless, comfortable room,staff were attentive, and very friendly, great food

Excellent staff, great food in the restaurant and attached pub the working boat.

I usually come to visit the hotel for lunch or dinner as a treat, and this year I chose to stay two nights. The twin room with harbour view was simply perfect. The cleaniness top notch. The room amentities were great. The staff are very welcoming and the food simply delicious. I will definitely return for staying a night or two.

Lovely spacious room with view of harbour. Large comfy bed. Food excellent including breakfast & dinner at pub downstairs. Staff very helpful & accommodating. Excellent hotel & stay.

Great staff, clean rooms, great breakfast, nothing too much trouble

All staff were exceptional, food really good, room clean and bed comfy. Highly recommended and will definitely stay again

This hotel has really good points but also some issues that need some thought by the management. It was strange to be “upgraded” to a room which was a double when we had booked a family room. Breakfast is based on the assumption that you’re a holidaymaker not someone attending for work. It took over 20 minutes to get a bowl of cornflakes. Finally, and possibly the most concerning, was the staff and their approach in some cases. I waited for a taxi in the foyer for about 5 minutes in the morning and the swearing and language I heard whilst there was something that should happen in an area where customers can overhear - it shouldn’t really happen at all. It was a disappointment as otherwise the room was really nice.