Booked a “Superior” room and they gave us a broom closet. We were supposed to have twin beds, but they gave us a king. Housekeeping then converted it into two twin beds pressed up against one another. Not like the photos at all (or my prior stay at the hotel). When I mentioned this, reception gave me he key to a larger room to look at. It was in line with the hotel photos, but the safe in this room was tiny and could not hold my valuables (the safe in the first room could). When I mentioned this, no further alternatives were offered so we chose the broom closet (and they charged me to use the safe). 12 tv channels worked, but 10 were in German (they offer 40 channels—this has nothing to do with the channels they tell you in advance they can’t get, these are the ones they offer but weren’t working). There is no maintenance person or manager before 9 or after 5. Bathroom was more of a wet room. Water temperature and pressure were inconsistent during the same shower. No working space in the bedroom or bathroom. Breakfast was disorganized and two of the breakfast ladies were unprofessional and irritating. Asked reception for a North American adapter. They gave me one for the UK. Asked again and they said they didn’t have one (that’s after two trips to reception). Receptionist was clueless when asked for a beach bed or restaurant recommendation. A very disappointing and uncomfortable two days. Will not return. Ever. Will never recommend.

Wir waren sehr zufrieden

Struttura ben tenuta pulita e silenziosa ottima per una bella vacanza di relax,personale super cortese,mia figlia ha avuto problemi con un virus intestinale la metre' di cui non ricordo il nome e stata superlativa con tutto lo staff,ogni giorno chiedeva delle condizioni, facendo preparare un pasto apposta per la dieta data dal medico dell' hotel . Cosa dire se divessi tornare a rethymno non avrei alcun dubbio a tornare in questo hotel .io darei anche una stellina in piu ..grazie per averci fatto sentire quasi a casa

Goed hotel - uitgebreid ontbijt - prima gelegen dichtbij het strand. Jammer dat er geen parkeermogelijkheid is aan het hotel.

Relativ neues und sauberes Hotel. Sehr schöner Ess-und Poolbereich. Das Personal war immer freundlich und hilfsbereit.

Recently renovated, very clean. Very courteous and helpful personnel.

Great hotel all in all. Worth mentioning: great breakfast and location!

Helt greit hotell. Standard har gått noe ned i det siste. Frokost ikke lenger som før

Nice hotel in good location. Staff friendly and rooms small but nice. A kettle in the room but no tea or coffee sachets. The swimming pool was too dirty to use (cloudy and with sand) and mostly in the shade. Location good near the beach and the old town. Of course this makes it noisy - light sleepers might need earplugs!

Modern hotel, good service, the breakfast was amazing

Alle sehr freundlich, zum Strand nur 200m

Friendly and helpful staff. No coffee or tea making facilities

Room spotlessly clean, comfortable beds and choice of pillows! Fabulous breakfast. Location perfect. Only thing that let the room down was lack of usable storage space for clothes. Large wardrobe but only a few hangers and no drawers large enough to put clothes in.

Viikon matka. Joka päivä siivous. Hyvä ja runsas aamupala. Edullinen buffet dinner.

Sehr leckeres Frühstück sowie Abendbuffet. Die Regelung mit der Bezahlung der Getränke müsste nochmal überarbeitet werden. Man muss aktuell jeden Abend unterschreiben, wenn man die Getränke nach dem Aufenthalt zahlen möchte. Besser wäre es hier wenn sich das einmal im System für die Zimmernummer gemerkt werden würde. Sehr schöne Zimmer - Reinigung, wenn gewollt, jeden Tag. Trotz einem Zimmer mit Stadtblick konnten ohne Lärm super schlafen. Hotel sehr zentral und alles mit einem kurzen Fußweg zu erreichen.

Ottima posizione fuori dal caos del centro, ma raggiungibile a piedi. Spazi nella camera ber organizzati.

Personnel très accueillant, très bel hôtel

The hotel is great location and has the best staff. They always go the extra mile to help you. They always so helpful.

This is my second trip to the Atrium Ambiance Hotel and it didn't disappoint. The room was great and the hotel is in a good location, close to the beach and not too far from the centre of Rethymno. All staff were charming and helpful and I would like to say a special thanks to the bar staff Sissy and Nikos who were really lovely and looked after us every evening. Would definitely recommend it to family and friends.

Wir waren 8 Tage vor Ort und uns hat das Hotel wirklich gut gefallen. Das Essen war Abwechslubgsreich und sehr lecker. Es gab ein Vor-, Haupt- und Nachspeisenbuffet. Zum Strand waren es 2 Minuten Fußweg und die Altstadt war 15 min entfernt.