I will be coming back here when I'm in London. I am more than satisfied with the experience! 1. Compared to many 5 star hotels I have been to in Europe, the ambiance of this hotel is so comforting and serene in terms of background music, lighting, and the scent that the hotel uses! I often have to travel for long periods and it is very disturbing when you have strong fragrance all over the place, especially in the room. But here, you will feel super calm as if you are in a luxury spa. 2. The staff are super nice and helpful. They are well-trained and respectful to the guests - I think this is what stands out about the Prince Akatoki as many starred hotels these days are losing this characteristic many guests expect from choosing a 5 star. 3. The food is so satisfying as well. I had both breakfast and in-room services - all menus are delicious and well prepared. The breakfast has many choices including porridge, american style, and japanese style with good coffees. The in-room services have the best dessert choices ever! 4. In the past, I had experienced losing my laundry items from a 5 start hotel and they were horrible at dealing with the situation. Here, the laundry is finished within 24 hours (regular service) and are delivered in a clean box, and clothes hanged very neatly. Few things could be improved - the heater makes the room extremely dry so it would be nice to offer humidifier or a similar system in the room. The windows should have protective screens.

직원들의 친절한 모습이 인상적이었습니다. 내집같은 편안함을 느꼈습니다. 교통도 편리해서 무척 이동하기 좋은곳에 위치하여 불편함이 없었습니다.

아이와 둘이서 4일동안 머물렀습니다. 하루는 욕조가 없는 조금 작은 룸, 3일은 욕조가 있는 조금 큰 룸. 전체적인 분위기는 런던의 분위기를 느낄 수 있는 작지만 아늑한 느낌의 편안한 호ㅇ이었습니다. 메이페어 지역 내 위치해 있으며 마블아치역까지 도보로 이동하기에 불편함없구요...버스이용도 편리했습니다. 셀프리지 백화점까지 도보로 이동하는 데 불편함없을 정도로 위치에 대한 만족도는 매우 높습니다. 조식은 종류가 많진 않지만 깔끔하면서 맛있는 편입니다. 친절하구요. 호텔 가격이 낮은 편이 아니라 비지니스 호텔로 이용하긴 그렇고 가족 여행으로 머물기는 좋았습니다.

Nice hotel, with a good Japanese restaurant.

ホテル周辺は静かで過ごしやすいです。 滞在前に英語での会話が得意ではない旨伝えたところ。丁寧に対応いただきました。 ありがとうございました。 スタッフの方も親切で、滞在中も「お手伝いすることはありますか」と気にかけていただきました。またロンドン旅行の際は泊まりたいホテルです。

Small room. Not very bougie for the price. Noisy a/c. Cluttered lobby. Fat pillows. Insipid decor.

Nossa estadia foi ótima. Os funcionários do hotel são muito atenciosos, receptivos e simpáticos. Após um inicio um pouco confuso, a nossa estadia foi excelente e se esforçaram para suprir nossas expectativas. Agradecemos especialmente a Alexandra, que nos proporcionou uma ótima estadia. Esperamos retornar em breve.

Great staff ! Perfect location.

very nice staff.

Loved everything about the hotel and stay. Would defently recommend and stay again.

Glimrende

Staff were really lovely!! Hotel itself lacked a vibe but the staff made it an enjoyable stay.

LOOOOOVVVVEEE ITTTTT!

service was impeccable and staff was very helpful! would definitely go there again.

This luxury hotel was so welcoming and warm. There is a sense of serenity and calmness to it. The room has a beautiful tranquil decor plus such comfortable bed and pillows making the stay one of the most comfortable I’ve ever stayed. The gym is also exquisite. Absolutely loved it. Dining wise, the omakase meal prepared by chef Kazuyo was divine. My husband and I thoroughly enjoyed our experience! Service through was fantastic. Would be coming back again for sure!

Perfect stay - we enjoyed every minute of our stay. Hotel with very high level of service

We had a wonderful stay at this hotel, the staff were so kind and went above and beyond with small touches in our room and excellent service at the front desk (shout out to Alexandra). I would stay again and would recommend it if you want to stay in this area.

Hotel novo, quarto grande muito confortável. Staff atencioso, simpático. Excelente

Excelente opção de hospedagem em Londres. Instalações perfeitas, atendimento impecável e com muito carinho de todo o staff, com destaques especiais para os concierges Adrian e Jordan, sempre muito atenciosos, mujto bem localizado em um bairro sossegado e menos turistico, mas facilmente acessível ao metrô, bons restaurantes na redondeza...enfim, nao poderíamos ter escolhido um melhor hotel para nossa primeira estada em Londres. sentiremos saudades e voltaremos um dia com toda a certeza!

The hotel was very clean, breakfast was excellent with lots of choices and staff was very attentive. The plugs worked for North American appliances and there was a mini fridge and lots of free bottled water.