I will be coming back here when I'm in London. I am more than satisfied with the experience! 1. Compared to many 5 star hotels I have been to in Europe, the ambiance of this hotel is so comforting and serene in terms of background music, lighting, and the scent that the hotel uses! I often have to travel for long periods and it is very disturbing when you have strong fragrance all over the place, especially in the room. But here, you will feel super calm as if you are in a luxury spa. 2. The staff are super nice and helpful. They are well-trained and respectful to the guests - I think this is what stands out about the Prince Akatoki as many starred hotels these days are losing this characteristic many guests expect from choosing a 5 star. 3. The food is so satisfying as well. I had both breakfast and in-room services - all menus are delicious and well prepared. The breakfast has many choices including porridge, american style, and japanese style with good coffees. The in-room services have the best dessert choices ever! 4. In the past, I had experienced losing my laundry items from a 5 start hotel and they were horrible at dealing with the situation. Here, the laundry is finished within 24 hours (regular service) and are delivered in a clean box, and clothes hanged very neatly. Few things could be improved - the heater makes the room extremely dry so it would be nice to offer humidifier or a similar system in the room. The windows should have protective screens.

직원들의 친절한 모습이 인상적이었습니다. 내집같은 편안함을 느꼈습니다. 교통도 편리해서 무척 이동하기 좋은곳에 위치하여 불편함이 없었습니다.

This is a lovely hotel and I rebooked it because of the lovely experience I previously had. Unfortunately I could not say the same for this trip. None of the VIP services were observed and the hotel was at maximum occupancy with other guest getting preferred treatment . Such a shame

Excellent hotel

Everything was great - lovely place to stay.

This was a return visit Liked everything about this hotel as expected. Small and well run!!!

Parfait !

Great hotel and location but not many amenities

Un lit en 140, un petit déjeuner loin d être exceptionnel me laisse un goût mitigé pour cet hôtel 5 étoiles

Everything was exceptional. Bed was a bit soft for my liking

Everything was amazing! The front desk staff was very helpful! Highly recommend... don't skip this one.

De ansatte var så hyggelige og hjelpsomme, rommet var stort og fint, og alt var rent og godt vedlikeholdt. Vi hadde et supert opphold og var så fornøyde med hotellet.

Fabulous breakfast. Perfect cooked breakfast to order and great variety of continental dishes

Great location, great property and very helpful staff

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Everything was spot on! Especially Dolores and the rest of the front of house team and the housekeeping too!

Had a lovely stay at The Prince Akatoki. Would recommend. Room was very nice and clean with thoughtful touches. Staff were helpful. The hotel is close to Marble Arch tube stop, which is convenient, but it wasn't as centrally located for some things we did like seeing a show/tourist sites/etc. Breakfast was nice. There were options for an English breakfast and a Japanese breakfast. Both were good but pricey. They didn't have a good option for a quick, light breakfast.

Overall it' s a good stay and experience but the details are not up to par to a 5 star hotel. Some of the staff are really nice and super helpful. Breakfast is good but again not memorable and the room, though a superior, was a shoebox .

Hotel perfeito,

The room was beautiful and clean. The staff were all very pleasant and welcoming