I will be coming back here when I'm in London. I am more than satisfied with the experience! 1. Compared to many 5 star hotels I have been to in Europe, the ambiance of this hotel is so comforting and serene in terms of background music, lighting, and the scent that the hotel uses! I often have to travel for long periods and it is very disturbing when you have strong fragrance all over the place, especially in the room. But here, you will feel super calm as if you are in a luxury spa. 2. The staff are super nice and helpful. They are well-trained and respectful to the guests - I think this is what stands out about the Prince Akatoki as many starred hotels these days are losing this characteristic many guests expect from choosing a 5 star. 3. The food is so satisfying as well. I had both breakfast and in-room services - all menus are delicious and well prepared. The breakfast has many choices including porridge, american style, and japanese style with good coffees. The in-room services have the best dessert choices ever! 4. In the past, I had experienced losing my laundry items from a 5 start hotel and they were horrible at dealing with the situation. Here, the laundry is finished within 24 hours (regular service) and are delivered in a clean box, and clothes hanged very neatly. Few things could be improved - the heater makes the room extremely dry so it would be nice to offer humidifier or a similar system in the room. The windows should have protective screens.

직원들의 친절한 모습이 인상적이었습니다. 내집같은 편안함을 느꼈습니다. 교통도 편리해서 무척 이동하기 좋은곳에 위치하여 불편함이 없었습니다.

Lovely hotel, very relaxing and peaceful stay.

Very clean and comfortable rooms and large bathrooms. Staff was wonderful and the stay was very pleasant and comfortable. Bar in the Hotel had no energy, however and the lobby lounge could do with a redo. Great location.

The first room I was given was not great, but having relocated, I was very happy. I love this hotel; it is so quietly understated, but the location is perfect. Comfortable bed, free soft drinks, welcoming staff - so much to love.

The restaurant, room and gym were all excellent, really enjoyed my 2 stays there.

Great location, very close to the Marble Arch. The bed was quite comfortable. The bathroom was highly equipped including TV, hi-tech WC.

Probably the quietest hotel in London hardly traffic noise Paired back Japanese style has all the bits you need. No pen or paper in room? We had superior room but not impressed. Staff first class.

Not first time in The Prince Akatoki hotel. Great experience as always!

Everything was good for a "budget 5-star hotel". Keep in mind this is a boutique hotel and spaces and amenities are small and limited. I have no complains but on the other hand I was not blown away by anything either.

Always love staying here. Location is great, but rooms are quiet and well appointed. Staff is very eager to please.

お風呂が途中壊れたのがありましたが対応をしていただきお食事も美味しく便利なロケーションで良い滞在でした

Everything is fantastic. One of the best hotels in London!

All fine. Will be back and recommend to others

Great

Staff were helpful, clean rooms, excellent breakfast and location was brilliant

Very friendly staff and nice room. Love the perks with free non-alc. mini bar and cakes/fruit brought to your room.

深夜の到着となりましたがスタッフの親切な対応に助けられました

Hotel - amazing ambience, very unique and luxury boutique. Tokki is so lovely! Staff - super friendly for London!! Rooms - room size average, nice amenities however the general cleanliness was not good. The bathroom tiles had mould, the plastic protector for the shower screen had dirty that clearly is omitted when the bathroom is cleaned! The teapot had half be cleaned I had to clean it out myself, there was bits of food behind the cushion! For the price of this hotel I was surprised to have found the above issues,

All around a nice day! Will definitely consider it for next visit to London.