The Prince Akatoki London

The room was beautiful and clean. The staff were all very pleasant and welcoming

I will be coming back here when I'm in London. I am more than satisfied with the experience! 1. Compared to many 5 star hotels I have been to in Europe, the ambiance of this hotel is so comforting and serene in terms of background music, lighting, and the scent that the hotel uses! I often have to travel for long periods and it is very disturbing when you have strong fragrance all over the place, especially in the room. But here, you will feel super calm as if you are in a luxury spa. 2. The staff are super nice and helpful. They are well-trained and respectful to the guests - I think this is what stands out about the Prince Akatoki as many starred hotels these days are losing this characteristic many guests expect from choosing a 5 star. 3. The food is so satisfying as well. I had both breakfast and in-room services - all menus are delicious and well prepared. The breakfast has many choices including porridge, american style, and japanese style with good coffees. The in-room services have the best dessert choices ever! 4. In the past, I had experienced losing my laundry items from a 5 start hotel and they were horrible at dealing with the situation. Here, the laundry is finished within 24 hours (regular service) and are delivered in a clean box, and clothes hanged very neatly. Few things could be improved - the heater makes the room extremely dry so it would be nice to offer humidifier or a similar system in the room. The windows should have protective screens.

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