The front desk staff were very friendly, and parking was convenient. The room was comfortable, and my children really enjoyed the swimming pool and hot tub. However, the breakfast experience was disappointing. It seemed like the hotel was fully booked during our stay, and the breakfast restaurant was extremely crowded. There were no plates available, no seating, and the staff looked very tired and were not particularly friendly. No one was cleaning the tables after guests left, and some of the cutlery was served with red stains that had not been properly washed. The toaster was broken, so it was impossible to toast bread, and there was very little food available. When I tried to get more bacon, the staff member cooking it was quite rude. In short, breakfast was complete chaos. Aside from the breakfast experience, the hotel itself was satisfactory.

Loved it all

there was NO breakfast

it's an okay property

Hotel was not clean, staff were awful and arrogant. Recommend looking elsewhere

👍

Everything was great! Even got upgraded to a bigger room just because they had it available. Love the pool and sauna and hot tub area! Comfy beds, nice washrooms. Very nice staff. 10/10

we did not get a free breakfast because we booked through expedia. Their bar and grill was close for renos so we had to go somewhere else for food.

Can’t say we had a smooth experience with Four Points Sheridan at Calgary Airport. We waited on hold for 25 min at the airport waiting for hotel staff to arrange the shuttle service for us- we ended up hanging up and just waited until we eventually saw the shuttle arrive- over an hour wait. The next morning we asked the reception for a map of Calgary downtown as we were heading in for the day- she gave a map of Banff? We had breakfast on our last day and when we checked our account we had been charged twice. The restaurant was closed under renovation the entire time. The self serve coffee / tea station was stone cold. The bus stop was close , McDonald’s & Tim Hortons was in the car park which was a bonus as it’s not really close to much else. Sorry can’t say I would stay here again. The place was clean just appeared to me that they had no care in the world if you had a good experience or not.

Staff is friendly. Room is clean and comfortable. One of the downside is the heater/fan is really loud. There's a pool with sauna and steam room (rare to find both at a hotel property). The fitness room is open 24/7 which is great! Lots of equipment, and they're pretty new. Unfortunately, there's no restaurant on site as it's currently under renovation. Fortunately, there are other restaurants within walking distance.

Friendly helpful staff. Restaurant closed for renovations. Very poor wi-fi. Bathroom needed minor maintenance.

Too bad dining room was closed

Bath room no body lotion, no water provided.

Great value for your money

Poor customer service. When reported the fridge wasn’t working and it ruined my food overnight they said they would take care of it after I checked out, which was 2 days. I brought it up again and they finally changed it but left the cabinet 2 feet out away from the wall. The room A/c wasn’t efficient and ran all the time which was very loud. The beds weren’t comfortable. I travel a decent amount and overall it just wasn’t a good experience. I won’t book that hotel again.

Nice place to stay. Clean and nice food.

Convenient place to stay. Tim Horton’s and McDonald’s are next door and easy to walk to. Underground parking is available. Shuttles running consistently to the airport. Sister hotel next door, as well. Easy to access.

Really comfy beds, spacious room. Overall enjoyed my stay. The only downfall is the shower. They have a rainfall shower head and the water barely sprays out a foot from the wall, therefore you have to stand very close to it to get water and you hit the back of your legs on the faucet.

Only stayed the one night but the location and comfort will bring us back

A++