A bold guy at the reception is extremely rude and unkind

Oda çok eski kokuyordu, havalandirmayi açınca da koku gitmedi. Tüm gece eski kokuda geçirdim. Ayrica odada şişe su da bulunmuyordu.gece resepsiyondan su istedim,sadece oda servisinden siparis verebilecegimi söylediler. Odasinda hic şişe su olmayan bir otelde kalmadim simdiye kadar. Yardimci da olmadilar. Sabah temizlik personeli cok erken saatte çok gürültü yapti ve uyumak imkansizdi.zaten otele girişim gece saat 03:00 civariydi ve gürültüde uyumak imkansiz oldylu. Kendilerini ikaz ettikten sonra daha sessiz oldular fakat maalesef cok gecti. Bu nedenle odadan planladigimdan erken ciktim. Maalesef iyi bir tecrube yasamadim bu otel ile ilgili. Tekrar tercih etmeyecegim.

Everything was good except for the service on the restaurant, takes to long and the servers were never comes back to ask if everything is okay or offer another drink or so.

Totally unnecessary use of room deodorizer during daily cleaning. An unhealthy practice which could affect some guest. Rooms / halls need a complete refresh.

We only stayed one night. Great place, only 5 minutes away from the airport.

Breakfast was very good

The complete staff are amazing,you feel like a celebrity. Nice place,quite and perfect for all trips.

The price was high compared to value

El hotel es bueno y súper cerca de aeropuerto, el desayuno bufet con cargo a la habitación es súper delicioso, el personal muy amable , muy buen servicio!

Cerca del aeropuerto Buen trasporte

J'ai apprécié les petites gratuités pour dépanner comme un peigne à cheveux, kit de couture, rasoir, etc dans la salle de bain. Par contre, les bouteilles d'eau était payantes

Very nice hotel and good food

Great hotel if traveling to/from El Dorado. If you are traveling deep into Colombia, this hotel can save money because you can choose any flight by staying here for a late arrival flight or depart from an early morning flight. The shuttle service to the airport works 24 hours and is great.

It was my first time staying at this hotel. I chose it because of its proximity to El Dorado International Airport, and the airport pickup was easy and convenient. However, the check-in process was unacceptably slow. Despite having three front desk employees present, only one was actually helping guests while the others stood around talking, creating an unnecessary line. Outside my room, there was a coffee cup with leftover coffee, clearly left behind by a previous guest. Housekeeping had obviously not done a proper job. I had to pick it up myself and move it to a tray in the hallway near the elevators. The most serious issue—and honestly unacceptable—was the shower door. The locking mechanism malfunctioned, and after finishing my shower, I was trapped inside for about 10 minutes. I had to force the glass door open to escape, which is extremely dangerous. A faulty glass door that can trap a guest is a major safety hazard and should never happen in any hotel. The only positive part of my stay was the room service food, which was excellent.

Room was nice a modern, staff was very helpful, mall was only 15-20 minute walk away.

Staff was amazing, the restaurant is awesome and can accomodate gluten free.. overall a great place to land! Highly recommended

Limpio

Hotel ideal para pasar la noche antes de iniciar un vuelo.

Muy mal servicio de pues que llega ahí te piden otro pago y de pues te dicen o tu habitación no tiene derecho a desayuno

Great stay as always. Great breakfast