Its toooo wonderful when I stayed there. when I arrived at the JW. they showed me all of it for comfortment. when the check-in, kitty said just say u need anything, no matter what I can help u. I didn’t have like that saying when I stayed at the other hotel. I stayed at intercontinental / hilton hotels but there were very bad, unkindly, uncomfortable, especially concierge service was too bad. they just look at me when I need ther taxi service.