It seems like effort was made to keep the property up to date and clean but the customer service was lacking in my opinion! During check in one staff member constantly spoke with the gentleman checking me in while completing ignoring that he was with a customer (me). Meanwhile, even though I requested in the comment section of my Expedia booking that I’d like an early check in there was NO communication as to the availability nor cost of such a thing. Even during my actual check in there was NO mention of an early fee (I checked in at 3:00 pm) yet I was charged an extra $21. And once I was finally able to speak with a live person about the extra charge days later instead of offering a clear explanation for me the lady on the phone just continued to laugh out loud and told me to contact Expedia “because they should’ve mentioned the early check in fees”. Hmmmm?!! Not great customer service in my opinion!!

An absolute 5-star gem in the Penticton area! We had a wonderful stay at this lovely compound and cannot recommend it enough.The outdoor pool area is fantastic—large, crystal clean, fully fenced for safety, and surrounded by a beautiful patio that is perfect for relaxing. The landscaping across the entire property is absolutely amazing and creates such a peaceful atmosphere.If you are traveling with kids, the morning breakfast is incredibly convenient and takes all the stress out of your AM routine.Everything about this accommodation made our family trip easy and enjoyable. We will definitely be back!

Staff were friendly and tried to help but limited by time constraints! We had to wait almost 2 hours for the room to be ready after the 4pm check in! Lack of cleaning staff as well as desk staff.

Great complex. Rooms and indoor pool area are dated and on old. Could use some updates but all in all a very nice complex with a lovely courtyard and pools. We were only there one night but it would be an excellent place for families to stay.

The breakfast had been decimated and not restocked at 930am.

Property has deteriorated significantly and needs lots of repairs. We have travelled to this location for many years but this is the last time we book here. Renovations are needed everywhere and not worth the high cost of each night. Breakfast was very very limited. There used to be better selection and now there isn’t much to choose from specially if you don’t eat pork. I would suggest bringing pastries and yogurt as an additional option. The worst is it feels like there such a limited amount available and they always run out of food even before the breakfast time is over. Our room had cracked floors/tiles in need of repair. The ac is leaking out to the balcony in every room. Rooms had a musty smell our ac had been serviced and the cover had been removed of which front desk asked us to put it back ourselves since no staff available but we couldn’t get it on properly so we had no choice but to simply just leave it somewhat covered. We didn’t get room service until the third day as per housekeeping we were not on the list. They seem to be short staffed every where and you would expect more for a Best Western. Swimming pool and hot tub needs some tlc as well. Definitely not coming back it’s longer is nice place to stay.

Very nice breakfast love the you serve waffle maker

We had to wait over 2.5 hours past check-in for our room because it was still being cleaned, and the front desk didn't even apologize. Once inside, the sofa bed was broken, hard to open, and very uncomfortable. Because of the poor service and bad maintenance, I would not recommend this place and will not return.

The room was clean. But when we did get service the plastic bags were not put in the garbage cans. Also, more staff is needed at breakfast time. During one morning of our stay, there was only one server and on another day there was only two and they were run off their feet. You need more staff.

Great spot in Penticton and staff is great. Walkable to some dining spots.

Stayed here for one night and it met up to mine and my boyfriend’s expectations. It was very clean and the front desk guy was very helpful and caring towards us. The pool was very nice I liked the indoor and outdoor option and the hot tub.

I was a bit surprised by this hotel, it was not as modern or updated as I expected. I think it is a renovated motel with an adopted hotel brand name. I suspect it would be quite noisy in the summer (aka avoid if you want a quiet, summer stay!) but great if you have kids. They can easily access the grassed courtyard from your room. Plus it is an easy walk to the beach and the ice cream store!

room was outdated and not worth nightly rates.

nice

Breakfast is good.Lots of towels in the room.

Stay here all the time I come to Penticton. I travel over from Australia about every 18months. It’s old but it’s clean and the staff care. The breakfast is great and really handy so it’s one less meal to worry about. I will be back again. Great location

All around was quite happy with my stay! Will be back when I’m in town.

Breakfast was good. Nice start to the day.

I liked everything

Very good behaviour