I put/parked my car beside the parking lot that provided by the hotel, I can said that it is a public parking since the parking provided in front of the hotel was full at that time. I did mentioned to the staff at the front desk about the parking when I was check in, did I need to put parking coupon and she said, she will put it. Unfortunately when I want to go out at that night I found that there was a summon slip for my vehicle. They promised, they will pay for the summon and settle it for me (it is not the first time this happened, same issue happened to other customers as well) because at that time I stayed there for 1 night only. I did checked with the Majlis Daerah Raub and they haven’t received any payment yet. I did called the hotel asking for the explanation and the receptionist that answered my call very impolite (rude) and just end a call with me (after said they will pay for it). The parking summon is not really a big issue and I can pay for that, but the main concern is about their services to their customers. Keep promise but there is no action taken from their side. Besides that, I also have to wait in the restaurant for the breakfast to be ready even though it was just 8.30 in the morning and there is no food served/finished. No welcoming greeting from the staff at the front desk, unfriendly and no courtesy. The room was clean. It was my first time stayed at this hotel and would be last time too.