친구 추천으로 갔는데 방 너무 좁아서 가방을 펼쳐놓을 수가 없었음. 4박중 침대시트 한번도 안 갈아주고 화장실 배수 고쳐달라고 3번 얘기함. 아침도 별로임.

Air conditioning that does not work in the heat is pointless. Lovely room and hotel spoilt by weak and pointless air conditioning and windows that did not open properly. Response from reception staff was that the air conditioning units couldn’t cope with the heat. Hard to believe. Was singularly unimpressed with the lack of customer service.

The room we were allocated had a fan in and it felt uncomfortable.

Great room - excellent facilities

Great staff and customer service, rooms nice and clean but air con was not brilliant and the sinks in the room would not put out cold water for more than 5 seconds and kept flowing extremely hot. Apart from that it was a nice stay

There was a loud wedding and my room was over the outside area and by the stairs so the noise of the DJ was over bearing and interrupted sleep. We booked this hotel as a hotel - ie to have a nice room to sleep, which was not possible. The air con was also barely functioning so it was very warm on the room. I would not stay here again for fear of more parties. I am unsure why we were not allocated rooms away from the noise

An excellently located hotel with great staff and a lovely ambiance

Parking was small but available. Staff were very friendly & helpful. The room was well presented and clean.

The room itself was uncomfortably small and made worse by poor design. The room had a wall through it with a long narrow area at one side which was of no practical use except to house all the powerpoints, thus making it impossible to use electrical devices in the main part of the room. Despite the excessive heat the room had not been cooled and we were given a fan which when plugged in would not stretch into the bed area. All in all an uncomfortable stay.

Petit déjeuner de qualité et très varié

Wonderful hotel within easy walking distance to the heart of Cheltenham. Every single staff member is a credit to the hotel, so friendly and helpful! Highly recommend and will definitely return

Was lucky to bid on a room upgrade, so had a huge room, but the lift was out of order, so had to carry bags to second floor, which wasn't very convenient. The Guinness in cans wasn't our best decision either. Breakfast was very nice, and parking is very convenient.

Wonderful stay great food and lovely room

I arrived late and the gentlemen on reception Jordan was absolutely fantastic and helping me get settled in. Top class Service thank you very much

Very good location. Onsite free car park.

Great hotel! Really enjoyed the stay and staff are lovely

Dinner not good, below par. Veggie options very limited.

Nothing

Super property, lovely room, parking and staff v helpful.

Booked the stay last minute for the Jazz Festival,and so glad we chose Malmaison. Alex at the front desk was fantastic,friendly and very welcoming and we were also able to park in the underground garage. We stayed in a Club deluxe room which was amazing,overall couldn’t fault anything,this hotel will now be our go to hotel in Cheltenham.