Unfortunately, my friends and I had to switch rooms during our stay. For over £300 a night, we did not have the best views, with some balconies facing a wall. We moved because our original room felt very cramped, and we were given a disabled room where the sink was hanging off the wall due to someone leaning on it.
We also didn't have an iron provided initially; it took three days of asking before we received one. After using it for some ironing, we had room service, but the iron was taken away afterward. We had hidden it, as we needed it again, but the staff still removed it. Additionally, there were bleach-stained carpets in the hallways, which I would have expected them to replace considering the price of our stay.
The food was also underwhelming, especially for a Michelin-starred hotel an bar was small. We were recommended a seafood restaurant, but we were not informed that it was also Michelin-starred and very expensive, located in a rundown area of Porto without sea views. I had specifically requested sea views for my father's 70th birthday, so be cautious when the staff recommend dining venues.(online photos were also misleading with beach views)
Overall, I was disappointed with our stay. I also didn't feel comfortable swimming in the outdoor pool, as there were constantly pigeons and seagulls bathing in it. It was quite disappointing, sadly. HOWEVER the concierge staff were unbelievably polite and helpful and went above and beyond for us, that was a 5* experience.
