We were looking for a place for a family of four - including two kids who were 11. So our options were limited, especially if we were looking for a hotel. This hotel had a suite with two rooms which was perfect for our family. The price was a bit steep, but given the time of the year (New Year’s Eve), we thought we would suck it up and take it. The suit was located on top of the hotel. There were many structural issues with it. First, the suit felt like an attic. There are no windows offering views of the city. There are just small windows near the top of the ceiling. So it’s dark most of the time, I can’t tell the weather, and I can’t look outside. I felt like I was in a prison! And the celing is slanted, and you often bump your head. Even my children kept bumping their heads! Also, the showers - the showerhead was too heavy, and it would not stay up! It was so frustrating. Also, there is this bump by the entrance of the hotel. When I was coming back from a quick trip to the near by store at night time, I completely forgot about its existence and I tripped and fell. I also witnessed other people tripping over it a few times. On positives - the staff at the reception was friendly and the housekeeping did a good job at keeping everything clean. I don’t have the experience of staying in other rooms, but I definitely not recommend the suite I stayed in, especially at the price I paid for.

Best Hotel experienced in my life. Thanks for everything.

This new hotel was perfect for everything, location, kind staff, beautiful and spacious room, valet parking! I would stay here again when I visit in Madrid.

Absolutely outstanding, will be back!

the restaurant was substandard relative the the high price

This is such a beautiful hotel, prime location, extraordinary staff and overall we had an exquisite experience. We arrived early and were able to check-in immediately. The food was excellent and the breakfast was the best we had in hotels. Highly recommended, and without any doubt, this will be our first choice again when we return to Madrid.

Great staff in all respects. Good was very good. Our room was wonderful other than the fan sounding like an airplane was landing, they are fixing it. A quiet room overlooking the inner court yard, quiet and lovely. Will definitely plan on staying there again when in Madrid.

Excellent hotel near amazing restaurants! Beautiful rooms and excellent service. The breakfast is a must do!

Great location for visiting the major museums and El Rastro, and lots of dining options plus the beautiful parks and botanic garden. Not too far from the train station. Friendly and helpful staff. Great breakfast and nightly turn down service with fresh water and chocolates and on occasion a fruit platter. Also a bottle of cava!! The room and bathroom were beautiful and large. The lobby area was under renovation so there was not really a place to hang out. The temperature in the room could not be adjusted so we were uncomfortable as we were too warm. We were able to open the windows to let in cool air BUT there was a constant loud motor/ generator noise which made it impossible to keep the windows open. So we were not able to sleep or relax very well in our room.

O quarto estava impecável e a equipe é sensacional! Melhor lugar, na melhor região de Madri!

Maravilhoso! Sensacional! Localização, tamanho do quarto, equipe, amenities, tudo perfeito! Adoramos e em breve ficaremos hospedados novamente!

Superb accommodation and excellent service

I had a wonderful experience at the Palacio De Atocha. I look forward to returning!!

I had an absolutely lovely stay at Cool Rooms Palacio De Atocha. The staff was friendly and wonderful! Diego, Luis, Domingo & Paula were so very helpful! My room was luxurious and I will definitely stay again. They offered many extras and my breakfast was delicious!! Beautiful courtyards, conveniently located it was a wonderful experience!! I felt very pampered and taken care of!!

The room was gorgeous! The staff are very kind, welcoming, and go beyond every step of the way. This hotel is the best hotel that I ever stayed at so far. The room conditions and cleaning were very well done with detail.

The staff were fabulous. So accommodating and helpful. The rooms at some of the nicest we have stayed at. We have been back twice since our first visit.

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Beautiful hotel and rooms, great and friendly staff!

Excellent hotel, great location, walking distance to all the great attractions, in great neighborhood with lots of local restaurants and shops. Hotel rooms are big and wonderful, the service is amazing. Highly recommend it.

Everything is perfect, including location, room cleanliness, room amenity, breakfast food variety, staff service and VIP access food and beverage.