We were looking for a place for a family of four - including two kids who were 11. So our options were limited, especially if we were looking for a hotel. This hotel had a suite with two rooms which was perfect for our family. The price was a bit steep, but given the time of the year (New Year’s Eve), we thought we would suck it up and take it. The suit was located on top of the hotel. There were many structural issues with it. First, the suit felt like an attic. There are no windows offering views of the city. There are just small windows near the top of the ceiling. So it’s dark most of the time, I can’t tell the weather, and I can’t look outside. I felt like I was in a prison! And the celing is slanted, and you often bump your head. Even my children kept bumping their heads! Also, the showers - the showerhead was too heavy, and it would not stay up! It was so frustrating. Also, there is this bump by the entrance of the hotel. When I was coming back from a quick trip to the near by store at night time, I completely forgot about its existence and I tripped and fell. I also witnessed other people tripping over it a few times. On positives - the staff at the reception was friendly and the housekeeping did a good job at keeping everything clean. I don’t have the experience of staying in other rooms, but I definitely not recommend the suite I stayed in, especially at the price I paid for.

Best Hotel experienced in my life. Thanks for everything.

This new hotel was perfect for everything, location, kind staff, beautiful and spacious room, valet parking! I would stay here again when I visit in Madrid.

This is a beautifully Mai rained property in the heart of Madrid. The staff were very accommodating and helpful. Our double double room was spacious and well appointed and the bathroom was huge. Also a quiet property within walking distance to everything on our list.

You're going to love where we're staying. The hotel sits right in the heart of everything, and I mean everything. Shopping, tapas bars, restaurants, a tablao, and the train station are all just a short walk away. No taxis, no stress, just step outside, and the city is yours to explore. The hotel itself is spotless, and the staff is genuinely warm and welcoming. You're in good hands.

This is the second time we have stayed at Coolrooms - beautiful hotel in a great location - cannot wait to come back again

Stunning. I was originally staying at the Four Seasons and decided to switch to Palacio Atocha. I couldn’t have been more pleased with the personal attention and lovely room (highly recommend the junior suite!)

Beautiful decorated rooms. Second time I stay at the hotel. Fresh food and high end amenities.

This hotel is a gem. Perfect central location with a welcoming and friendly staff. The rooms had all of the amenities we could possibly need. We had a wonderful experience and would highly recommend this hotel.

This property is a gem in the heart of Madrid. We were so impressed with our stay and the service was definitely 5 star! From the rooms, amenities, food, decor, and small touches, everything was perfect! Thank you for an amazing week in Madrid!

They literally are cool rooms. Huge ceilings. Brass faucets and hardware. Huge double shower. Felt like a Palace. Close to train station. Would definitely stay here again.

Habitación amplia y hermoso y la atencion 5 estrellas, muy atentos con los deta

Great hotel!

The property is exceptionally well located and the rooms and common areas are very well kept. Staff is super friendly. Definitely coming back here in my next trip to Madrid

Bon hôtel dans un emplacement idéal pour visiter Madrid. Le personnel à la réception est au top. Service au petit déjeuner à améliorer

Great location between the Prado Museum and Plaza Mayor

We stayed in the hot tub room - expensive, but 100% worth it. Interior and exterior spaces (with hot tub) were just wonderful. Great location. Great service. 100% worth it. The only concern was that the manager tried to get us to pay again for our son - we had already paid for an extra guest through Expedia and he tried to get us to pay again. I had to show the Expedia receipt (lucky I had it). This part was disappointing and a let-down from an otherwise impeccable experience.

Great location in Madrid, very close to areas we wanted to see

Absolutely outstanding, will be back!

the restaurant was substandard relative the the high price