9.0
특별함
리뷰 289개
청결

9.2

편안함

9.0

위치

9.0

서비스

9.0

실제 이용 고객 리뷰 Polana Serena Hotel

페이지당 리뷰 수
20
40
상위 리뷰
Betzabe
10.0
/10
17주 전에 리뷰함

Expedia Group verified review

easy to get anywhere
James
icon-
10.0
/10
20주 전에 리뷰함

Expedia Group verified review

Fancy, beautiful hotel facing the sea with lovely rooms and helpful staff. Need I say more?
Ali
10.0
/10
23주 전에 리뷰함

Hotels.com verified review

Very good.
Catalina Carrión.
icon-출장
출장
10.0
/10
24주 전에 리뷰함

Hotels.com verified review

Todo muy limpio, personal muy amable y las instalaciones geniales
Julia
icon-파트너와 함께
파트너와 함께
10.0
/10
24주 전에 리뷰함

Expedia Group verified review

Very friendly staff, delicious breakfast.
Donna
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6.0
/10
25주 전에 리뷰함

Hotels.com verified review

Expected more from this high rated hotel. As a female solo traveller, I requested airport pick up and confirmed it twice. The communication to do that took several days each time. Upon my arrival, the driver was holding the hotel name sign but he did not have my name on his list. Luckily he was still able to take me. Room was clean and comfortable. Wifi was excellent. Pool was great. There were many conferences/events going on in the hotel. When I went in for lunch, it was empty. I looked at all the hot dishes and started with a salad. All the attendees came in and the line for the hot food was so long, I left. While in line, the attendees also took almost all of the desserts as they waited. For cold salads, buns and a couple desserts it was 55CAD. I thought that was outrageous for what I ate. I requested at minimum a partial refund at the front desk. She had to call the restaurant. Rep came and he had to call his superior. This superior had to call his superior. I left the hotel before this issue was resolved. The last employee/manager did waive my dinner on my last night. I would not return to this hotel.
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Sandy
10.0
/10
25주 전에 리뷰함

Expedia Group verified review

The staff were brilliant!!
James
icon-가족 휴가
가족 휴가
10.0
/10
26주 전에 리뷰함

Expedia Group verified review

Have stayed four times now. Every stay has been excellent!
Donna
icon-친구와 함께
친구와 함께
10.0
/10
29주 전에 리뷰함

Expedia Group verified review

I had an amazing stay. Beautiful and safe place. Great staff and very clean. The only thing-it was very pricey considering local prices. The food, shuttle services, and amenities cost at least 3x that of offsite options.
Luis
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10.0
/10
32주 전에 리뷰함

Hotels.com verified review

Very nice hotel, excellent rooms, great pool
Robert
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10.0
/10
33주 전에 리뷰함

Expedia Group verified review

Beautifully located hotel. You even local foreigners coming in just for Sunday breakfast, so it must be popular. Some of the decor looked a little in need of some love and attention, but overall a beautiful elegant property.
Gina
10.0
/10
35주 전에 리뷰함

Hotels.com verified review

Throughly enjoyed this property. The spa and grounds are amazing. Service is top tier.
Goncalo
10.0
/10
36주 전에 리뷰함

Hotels.com verified review

.
Maria De Carvalho
10.0
/10
38주 전에 리뷰함

Hotels.com verified review

Perfect in every way!!!!
Anselmo
8.0
/10
41주 전에 리뷰함

Expedia Group verified review

The hotel was great, modern and very large room, friendly staff, and beautiful pool and lobby. But it doesn't merit a five. The problem were the staff in the bar and restaurant. I had to ask two people for coffee at breakfast. Also had to ask about a sandwich at lunch at the bar. How can it take almost 30 minutes to get a sandwich?
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Robin
icon-파트너와 함께
파트너와 함께
8.0
/10
44주 전에 리뷰함

Hotels.com verified review

Bra läge, fint poolområde och fina rum med balkong mot havet men väldigt nedgånget på sina ställen med trasiga och lösa markplattor. Väldigt långsam service i restaurangerna med över en timmes väntan vid flera tillfällen.
Robin
icon-파트너와 함께
파트너와 함께
8.0
/10
45주 전에 리뷰함

Hotels.com verified review

Fint poolområde men överlag slitet hotell.
Anja Andrea
icon-파트너와 함께
파트너와 함께
10.0
/10
49주 전에 리뷰함

Hotels.com verified review

Wunderbar. Sehr freundlich und zuvorkommend. Sehr sichere Gegend mit vielen Restaurants.
Anja Andrea
icon-파트너와 함께
파트너와 함께
10.0
/10
49주 전에 리뷰함

Hotels.com verified review

We enjoyed the pool
Mathias Bohlin
icon-
10.0
/10
52주 전에 리뷰함

Hotels.com verified review

Ærverdig og imponerende hotell i et rolig strøk i Maputo. Kan best oppsummeres som en klassisk fasade med moderne rom. Be om veranda med utsikt over Det indiske hav. Meget godt frokosttilbud og flere flotte restauranter og barer, samt upåklagelig room service. Satte stor pris på bassenget og gymfasilitetene, som er blant de beste i byen. De ansatte er kjempehyggelige og gjorde oppholdet til en drøm. Husk å sjekke ut kunst- og håndverksmarkedet et lite kvartal lenger inn i byen.
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페이지당 리뷰 수
20
40

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