Nice restaurants on site, friendly staff, and clean

Very well maintained resort, fabulous staff,great location comfortable rooms. 5th time staying there and definitely will return! Very helpful with an issue with reservations which was resolved efficiently for us.

Staff were amazing and really made us feel welcome. The resort had some of the best food that we have ever experienced at an all inclusive resort. The beach was beautiful and beach chairs and umbrellas were readily available no matter what time you chose to go out. We always felt very safe and the resort seemed targeted at an older crowd with its low key vibe. Would definitely revisit again!

Room was clean, staff were terrific

The hotel is clean and well organized. Nice breakfast, Andrea makes great omelets, good beach service, buffet food was vey good and varied. We enjoyed the calm atmosphere and the guests were very well behaved. The beach is very lovely and there is plenty of shade. Sunsets at the beach bar were amazing.The staff was very friendly.We seldom stay at all-inclusives, but would return here.

Everything and everyone were wonderful

Great staff

Great hotel

Yes, the room was very clean and staff was great

YES!

Staff was amazing, great warm and friendly feeling

This is a very well maintained resort with a fantastic staff. We stayed 4 nights and if we’d stayed longer would probably have needed to do some excursions and explore more outside dining options as the resort is on the small side, but our experience was first class and I wouldn’t hesitate to stay there again.

Excellent

Cold shower

Room was very clean. Staff were all pleasant. Food for an all inclusive was exceptional

Everything was perfect! Great food, like really!! Great staff, everything clean and the place itself is so charming. We LOVED our stay and would definitely stay again!

It was great. However, the mosquitoes were atrocious. People there was super friendly and honestly made me feel at home. Definitely coming back next year.

staff was amazing , they went out thier way to make a personal and not only know your name and room number but also your favors such as drinks snacks and more. breakfast lunch dinners at buffet was also good and varies in food options. rooms are clean and fresh. pool area and beach area and lounging area also clean . it was my daughter and my birthday and the simple things done such as a little cake checking up on us and just saying happy birthday was so special and appreciated when they went out the way without being told. staff kept checking up on us and all guest. such beautiful people such a beautiful place. this way my first time there but will not be my last time. love it so much didn't want to leave .

Helpful staff, good dining options, great spa experience!

We had an amazing vacation at Sugar Bay. The hotel is gorgeous, the staff are super friendly and caring, the beach is perfect (protected by a cove and a nice size) and the food choices were very fresh, varied and delicious. Our room was super bright and clean and expansive. Everything we needed for the perfect holiday was right there. Did I mention the swim up bar with strong cocktails and the snorkeling in the front of the hotel? We will definitely return.