수려한 인테리어와 외관이 너무나 훌륭하다. 마치 페르시아 궁전에 있는 기분이다. 부티크샵에 물건은 다른 리조트와 달리 굉장히 고급스러운 느낌이다. 객실의 느낌도 굉장히 이국적인 느낌이다. 하지만 너무 너무 모기가 많다. 훈증 모기매트를 가져갔음에도 불구하고 모기가 많다. 모기장을 치고 잠을 잤는데 발이 모기장 밖으로 나갈것 같아 불편하게 잠을 잤다. 부디 스프레이 모기약을 배치해주면 좋겠다. 그리고 수영장은 하나가 있는데 1M ~ 2.3M까지 2M이상 되는 부분이 수영장의 반을 차지해서 수영을 못하는 사람에게는 좀 난감하다는 생각이 든다. 해변은 다른 리조트 해변과 달리 정돈이 잘 되어 있어 굉장히 예쁘다. 마지막으로 메인 부페 음식의 다양성은 다른 리조트보다는 좀 많이 떨어지나 질은 좋다. 그런데 오래 머물예정이라면 금새 질릴것 같다. 전체적으로 리조트는 이국적이고 정리가 잘 되어있다. 파란 풀밭에 선배드에 누워서 책으로 보거나 수영장에서 누워 있기는 좋다. 하지만 모기.... 부디 훈증매트와 모기 기피제를 가지고 가길 바란다. 방에 비치되어 있는 모기 기피제는 그냥 장식으로 이용하시길.

Extremely well trained, welcoming staff, lovely location, nice beach, great food. Nothing not to like!

Lovely atmosphere, friendly, efficient service. Great food and drinks.

Clean room. Courteous staff. Serene environment. Safe beach.

O quarto era bem limpo. Tudo bem acima da média para o local. Funcionários muito simpáticos!

Very nice

This stay was literally beyond comprehension. From the moment i stepped into the facility their grace and compassion exceeded expectations it was for my 55th birthday and super memorable. Imagine with me the sunrising upon the edge of the earth 🌎 I walked on the white sands preceding the Indian Ocean with no shoes or socks seeing another run on the beach following suit May i say Madame Anne in guest relations superseded my previous words putting together help for making a garment of special materials from the west negotiator administrator facilitator she was the fire of a consummate artificer of business expertise. This is a must visit place and come highly recommended.

Our stay at Serena Bay was absolutely outstanding from start to finish. The service was exceptional — truly a 10/10 experience thanks to the warm, attentive, and professional staff who made us feel welcome every single day. We stayed for 8 days in a beautiful room overlooking the beach, and waking up to that stunning view every morning was unforgettable. The food was fantastic across both restaurants — delicious, fresh, and beautifully presented. One of the highlights was the daily afternoon tea from 4–5 p.m., which offered a lovely selection of treats in a relaxing setting. The spa team was wonderful as well professional, friendly, and they created such a calm, peaceful atmosphere that made it easy to unwind completely. For families, the kids club was an absolute gem. Our 3-year-old daughter adored it and looked forward to going every day. The staff were incredibly caring, patient, and engaging, we could see how much they genuinely enjoyed spending time with the children. Overall, Serena Bay exceeded all our expectations. It’s the perfect place for both relaxation and family fun. We can’t recommend it highly enough and can’t wait to return!

It was perfect, nice clean rooms and property, nice amenities and friendly staff. Except the gym attendant, he was rude, he just continued to watch TV, when we came in, no hi or anything. When I was going to sanitize the equipment I wanted to use , he yelled at me and asked me what am I doing, claiming all the equipments are clean. I didn't even know he works there till he started confronting me.

Great place for a coastal Kenya vacay. Loved everything about it

Family friendly and excellent people skills by staff

Lovely. Overlooks the ocean. Nice rooms

This is a lovely property. I think you need more food options on site, such as a nice coffee shop, and 2 other cuisine

The staff are the best. They provide exceptional service. Only issue is with the food. Prefer more variety and also only buffet like other resorts.

(1) We were disappointed with the airport pick-up service we booked several weeks in advance, which never materialised, especially as we had been travelling internationally for the preceeding 3 days. Thankfully a local taxi person helped us out - we hope he was paid what we were charged. (2) We recommend Serena offers an 'all inclusive' option. Half board is quite outdated, given so many Kenyan coastal hotels are now all inclusive. All inclusive means the customer pays in advance, removing the worry of what the final bill is for the customer, as well as assuring the hotel will get it's money. (3) For what customers are paying, the hotel really needs to be on top of maintenance eg eroded shower hinges; cracked tiles; mould on the verandah, etc. After all that, we had a lovely time!

Pros: Great hotel in an excellent location. The rooms were clean, spacious, and very comfortable. Cons: There was ongoing construction during our stay, and the hotel did not maintain the beach, which made the overall experience feel overpriced for what was offered.

The live music was very loud and frequently went on until 11pm. I have to be up early to do medical camp so didn’t appreciate the late finish and the volume of the live music. I shall book a quieter room well away from the live music next time I visit

Nice place

Good 👍

Good