They told me I didn't have a room and told me to go out.They couldn't even find my reservation. The 'hotels.com' said I had no problem at all. It's only a matter of hotel. This hotel doesn't have a conversation. They just told me to leave without any intention of solving my problem. You can be nervous ahead of your trip. Are you sure you should stay here?

Overall a good stay. Our room didn’t have air con, so very warm, and the toilet seat needed replacing. Not sure if there is a limit regarding the amount of people who use the spa, but it was very busy the day we visited.

The Malvern is a hotel run around a health club and spa. The best feature is its restaurant which is modern and serves good food. The spa itself has a nice and warm indoor / outdoor pool but the facilities are dated and tired. The rooms are very tired, think 1970’s travelodge, and in desperate need of an upgrade. Staff pleasant.

Staff were friendly and helpful. Breakfast was lovely. Outside area at spa good but we had good weather to really use it. Had a massage which was very relaxing. Overall the stay was excellent .

A fantastic stay. Staff were amazing, food was great and the spa was spectacular!

The receptionist was so lovely and helpful, I enjoyed chatting to the new bar staff he was also lovely and the coffee was really good. I never sleep in hotels but I slept really well, it wasn’t noisy and the bed and pillows were very comfy.

Fabulous overnight stay

Amazing spa and facilities

Room wasn't very clean, TV was tiny, tea facilities in wardrobe with no light and clearly there used to be a fridge but removed - Very disappointing. Spa was packed, no beds inside, jets area inside only a 1/3 of it worked. Breakfast was disappointing. I had 2 nights booked but didnt bother staying the second night. Wish I had saved the money and stayed in the Premier Inn behind it.

Room was clean and modern. Breakfast was excellent.

Disappointing all round. Room tired and shabby, plus not thoroughly cleaned. Spa showing its age (eg not all pool jets working). 30 min spa massage was actually closer to 20 mins. Emailed final bill included a “optional” service charge that could not be declined I.e not optional.

Friendly helpful staff, clean room, good food. All of the facilities were good. Treatments really good.

Great spa hotel. Staff are helpful, friendly atmosphere and relaxing environment.

Great hotel and great facilities

Great stay, the spa was so relaxing we stayed for hours!

The hotel was fabulous, the staff were friendly and very welcoming. Spa was really great amazing experience. Breakfast was also very good selection and service outstanding.

We stayed for one night at this hotel. We had lunch at the restaurant before we checked in which we really enjoyed - plenty of options and good quality food. The pool and spa area is absolutely amazing. Both the indoor and outdoor pools are heated and it feels very cosy once it gets dark with the different lights. There’s plenty of beds to sit by the pool and you can order drinks straight to you - I’d recommend the mango rum punch! As it was NYE the staff very kindly gave every guest a glass of prosecco whilst counting in the new year. The staff were absolutely amazing throughout our whole stay, very helpful! I would say the only negative about the place is the rooms. We were a bit disappointed as the room didn't have the same quality as the rest of the hotel. It was a bit run down and in need of redecorating, which is a bit of a shame as the rest of the hotel looks amazing. We would definitely come back but I don’t think we would stay overnight again unless there was a bit of a renovation with the rooms, however we would definitely come back to use the spa, pool and food services!

Clean room excellent staff great amenities

Amazing hotel, super attentive staff, very generous gifts in my room for Christmas and a card, lovely surprise!

Lovely spa break