신축건물에 호텔급 이부자리 캡슐 커피 등 최신 편의시설이 있어 이용하기 좋았습니다

진짜 좋습니다 호텔처럼 식당이 있지는 않지만 무료로 셔틀 운행하고 세탁기도 있고 밥도 해 먹을 수 있습니다 홋카이도살기 잘 경험하고 왔어요

The room was absolutely spotless and incredibly clean, making it the perfect place to chill and relax. Do note that bottled drinking water is not provided, so you'll want to bring your own water bottles for your stay. On the plus side, the front desk team was very helpful and provided great recommendations whenever needed!

シャワーだけだったのはこちらが良く調べていなかったせいですが、自販機ほか水が置いてなかっり足りない物が多いイメージでした。

すべてにおいて最高のホテルでした。 部屋、スタッフの方の対応、清掃、設備どれも大満足でした。 ただ、パジャマがないので、持参してください。

Ok

2回目の滞在ですが お部屋は綺麗で快適です。

The hotel is amazing, and the staff are all very friendly and professional! We had a great time there. Have to thank Amber and Hardy especially, this trip would’ve been so smooth without their help!

The unit itself was gorgeous! Location was perfect. Literally a 2 minute walk to the main base. Nice coffee shop in the lobby offering grab and go as well. The disappointing aspect was the service. It felt like we were in an Airbnb with no service. Often times you’d pass the front desk and it’d be completely empty. Upon checking in we were not told about parking, resort area, direction, amenities etc. it felt very rushed and do it your own kind of service. They didn’t respond to emails I sent prior to the stay sling for dinner recommendations and room inquiry. The only way to connect with the staff is through WhatsApp. Not a fan of the service and feel like it shouldn’t be advertised as a hotel.

Clean but rather small rooms

Great front desk help and ski locker area, nice quiet rooms and close to other hotel for food

The room is extremely clean and comfortable

除了天氣很冷，其他都很好

Mountain view was awesome Staff was friendly af Unit was clean af Toilet was awesome af Can't ask for more.

山景

I had a wonderful stay at Fenix West Furano. The hotel is modern, stylish, and exceptionally well-equipped with everything you need — a full kitchen with complete cooking tools, utensils, and even laundry facilities. It really feels like a home away from home. The staff, especially Hardy, was incredibly friendly and helpful throughout our stay. Highly recommended for anyone visiting Furano!

Clean, helpful staff, modern facilities.

新しい建物でよかったと思うが、掃除が行き届いていなく，少しほこりがあった。 へやに暖房が入っていなかった。しばらくの間寒かった。

Lovely hotel, spotlessly clean, great facilities and helpful and friendly staff. I’d definitely stay here again.

広くて清潔で