피닉스 웨스트

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신축건물에 호텔급 이부자리 캡슐 커피 등 최신 편의시설이 있어 이용하기 좋았습니다

진짜 좋습니다 호텔처럼 식당이 있지는 않지만 무료로 셔틀 운행하고 세탁기도 있고 밥도 해 먹을 수 있습니다 홋카이도살기 잘 경험하고 왔어요

Avoid this hotel if you have children. They charge $70 per child even after order a 1,400 sqft suite. They charge you if you leave the hotel before 9am.

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Top locatie en mooi hotel

Great location. Very new, modern, luxurious and spacious!!

Suite was spacious and great. Staff super helpful. Location superb for skiing.

妻と義母の3人でコネクティングルームに4泊5日で滞在。ベッドは全てシングルベッドを準備して頂きました。 2022年に新築されているので、設備は綺麗でバスルーム、キッチン用品も充実していて、おまけにネスプレッソも設置されていたので、朝のコーヒーを楽しめました。インバウンドの宿泊者が多いかもしれないと認識していたので、炊飯器が準備されていたのはビックリしました。 義母向けにバスチェアー、車椅子もフリーレンタルでき、駐車場は特に依頼していなかったのですが、入口に近い場所を確保していただき、高齢者にとっては大変、ありがたかったです。 スタッフの対応はいつも笑顔で丁寧。タオル掛けスタンドが不安定だったので、交換を依頼したところ、直ぐに交換してもらい、バスマットの追加も迅速に対応してもらいました。 天気は毎日、雨であまり観光に出かける事が出来なかったけど、快適なホテル滞在が出来ました。 ありがとうございました。

When we checked in we immediately noticed a foul smell coming from the sink. We had to live with it our entire stay. A few other cons of the hotel: 1) It is marketed as a hotel but it is not a hotel. They do not provide any services the entire time you are there. No water is provided. Not even water replenish points which was a standard across all hotels during our Japan trip. Once you check in they basically leave you alone till you check out. 2) Minimum car parking spaces. Only a few were available infront of the building. The rest were up the hill. And it’s not helped by the roads closure caused by a huge construction site right beside the hotel which brings me to the next point 3) huge construction site right beside the hotel causing road closures and loud noises throughout the day. If you plan to stay in or sleep in, then you’d be better off booking somewhere else. 4) we asked to have Queen bedded rooms when we communicated with the hotel months before checking in. It was agreed on by the hotel. I even double confirmed with the hotel prior to the trip. But when we checked in we were shocked to find that all our rooms were furnished with 2 small beds. Pros: 1) quite comfortable rooms with reasonably sized bedrooms 2)large fridge 3) washing machine provided

部屋の景観が山側だったのが残念でした。 事前に希望があれば良かったと思います。

The room was absolutely spotless and incredibly clean, making it the perfect place to chill and relax. Do note that bottled drinking water is not provided, so you'll want to bring your own water bottles for your stay. On the plus side, the front desk team was very helpful and provided great recommendations whenever needed!

シャワーだけだったのはこちらが良く調べていなかったせいですが、自販機ほか水が置いてなかっり足りない物が多いイメージでした。

すべてにおいて最高のホテルでした。 部屋、スタッフの方の対応、清掃、設備どれも大満足でした。 ただ、パジャマがないので、持参してください。

Ok

2回目の滞在ですが お部屋は綺麗で快適です。

The hotel is amazing, and the staff are all very friendly and professional! We had a great time there. Have to thank Amber and Hardy especially, this trip would’ve been so smooth without their help!

The unit itself was gorgeous! Location was perfect. Literally a 2 minute walk to the main base. Nice coffee shop in the lobby offering grab and go as well. The disappointing aspect was the service. It felt like we were in an Airbnb with no service. Often times you’d pass the front desk and it’d be completely empty. Upon checking in we were not told about parking, resort area, direction, amenities etc. it felt very rushed and do it your own kind of service. They didn’t respond to emails I sent prior to the stay sling for dinner recommendations and room inquiry. The only way to connect with the staff is through WhatsApp. Not a fan of the service and feel like it shouldn’t be advertised as a hotel.

Clean but rather small rooms

Great front desk help and ski locker area, nice quiet rooms and close to other hotel for food