We are repeat guests at the Sheraton and value its convenient location close to town and our family home. However, during this stay we experienced several service delays. Housekeeping required multiple follow‑up calls for extra towels, which arrived roughly an hour later each time, and our room was serviced late in the afternoon. We also requested an accessibility shower seat, which again took close to an hour to arrive.

It was great

The room had a damp smell to it. The basin and shower took a long time to drain. There was no outdoor furniture on the balcony. The restaurant servers seemed unhappy in their work. The outdoor tiles were dangerous and slippery. There was no atmosphere. The place is sterile feeling. The reception staff organised us a taxi which was awful, the driver had leud images of naked women on the dash.

The room we had an initially was terrible with a musty smell. We relocated to a room in the main hotel, however, this was still tired, bathroom small and outdated with shower over bath. Overpriced, will not stay here again.

Fantastic staff - great team who were always willing to help

流石、シェラトンホテル。施設の充実、部屋も綺麗で、満足です。ホテルのスタッフも親切、丁寧で、素晴らしかった。深夜の到着だったので、長旅の疲れを取るのに、最適なホテルでした。ありがとう。

Excellent customer services from staff and location of the hotel was great to where we wanted to go!

Worst Sheraton I have ever stayed in, shower leaked flooding the bathroom flood, then toilet leaked toilet water all over the floor. Requested a room change which was not able to fulfilled. So disappointed & disgusted with this resort we ended up finding alternative accommodation and not staying the two nights. Do not stay here!

The staff are wonderful but that’s the highlight. The basics are MIA - examples include our room not being made up at all on two occasions, having no towels for the pool available on four of the seven days we stayed (our longest wait was close to an hour), being told we could have an extended check out but then told no when we came back to pay. Food is average and the drinks are expensive. They had happy hour for the World Cup - two for one local beers (26 Tala), we can get imported beers for 12 at paddles where the food was outstanding. Samoan people make this country, give the Sheraton a miss!

Beautiful hotel very friendly staff

Everything was great. Loved the staff and the bed was so comfy and cozy.

Great staff, tidy and clean rooms. Lovely food and drinks. Would stay again

I was a little disappointed with this hotel, especially given the price I paid and the fact that it was a Sheraton. The room needed some maintenance, with doors not closing properly, and there were a few details that were overlooked. For example, there was no furniture on the balcony, so nowhere to sit, no teaspoons for coffee and tea, and no soap dish in the bathroom. Housekeeping could also have been better, as used glasses were not washed or replaced during our stay. Breakfast was a little underwhelming as well. That said, the location was fantastic, with an easy walk or short taxi ride to town and restaurants. The bed was very comfortable, the air conditioning was nice and strong, and the pool was excellent, although there were very few sun loungers. Overall, the stay was okay, but with more attention to detail this hotel could be really great.

I had a wonderful stay at the Sheraton. The rooms were clean, comfortable, and well-maintained, making it easy to relax and enjoy my time there. The food was also excellent, with a great variety of delicious options throughout my stay. What truly made the experience exceptional, however, was the outstanding service. Every staff member I interacted with was friendly, professional, and genuinely eager to help. The manager went above and beyond to ensure that guests felt welcomed and taken care of, which made a lasting impression. I highly recommend this Sheraton to anyone looking for comfortable accommodations, great dining, and exceptional customer service. I look forward to staying here again in the future.

I had a wonderful stay at the Sheraton. The rooms were clean, comfortable, and well-maintained, making it easy to relax and enjoy my time there. The food was also excellent, with a great variety of delicious options throughout my stay. What truly made the experience exceptional, however, was the outstanding service. Every staff member I interacted with was friendly, professional, and genuinely eager to help. The manager went above and beyond to ensure that guests felt welcomed and taken care of, which made a lasting impression. I highly recommend this Sheraton to anyone looking for comfortable accommodations, great dining, and exceptional customer service. I look forward to staying here again in the future.

The lobby staff not very helpful , the house keeping was pretty poor...taking the dirty towels but not leaving fresh ones and had to repeatedly ask for some finally getting them at 11pm , had to ask for more toilet paper as well as there was none left when room was serviced. The daily breakfast was awesome and the staff there were lovely and helpful. We only ate at the restaurant once for a meal and it was served cold , asked for it to be re heated and it still came back cold so we didn't eat there again . Overall for the price it was pretty disappointing and will stay somewhere else next time.

Milk was missing in our room for our coffee. Other than that, our stay was comfortable. Great staff and customer service.

Yes I will stay there again but next time I have to know the difference kind rooms name that you will like Ocean view, city view, garden view and classic I pick the classic one and was a little noice because it was next to the poolso if your choice also those rooms might have different price the restaurant is very tasty food on Friday they will have local show and serve local food with a cost breakfast come with your room pretty wananavu good luck till next time

Great place to stay Can’t complain and no issues I can highlight

Loved being so close to the lap pool. Staff were friendly and happy to help, our favorite was Sarafina she was one of the bar staff. Disappointed that the swim up bar wasn't in operation during our stay. Our room was very musty smelling, and our curtain was hanging off its railing. The tile floors are crazy slippery my hubby slipped over and split his head open, meaning a hospital trip (trust me that's not somewhere you want to go). Our door stopped working twice so staff had to re-program it while we were locked out. The safe in our room also malfunctioned. Food in the restaurant was beautiful. And the lap pool was really clean.