Front line staff (front desk) was very helpful, patient, & very kind with our check in. Room was very clean, as well as very comforting.

Gross dirty, garbage wrappers left on chair. Broken glass ans blood on couch. Black mold, stinks, no lighting in the parking lot. Icy no salt. Gross crack shack

Good

Clean bed hot shower

Great visit! Staff are very friendly.

Convenient on MacLeod Tr S for downtown. Room adequate and comfortable

Not clean No basic amenities Washroom was damaged and was not clean smelly

The bed was comfy and nice bedding

Just keep up with the great work and its a beautiful hotel respectful workers there

Very convenient for getting on the train to go downtown or to the Flames game.

Great room for the price. Room was clean, beds were comfy.

Satisfied

I have stayed here a few times.

The room was dirty, including a mess left on the table from sticky drinks, the bed was made, but the sheets were wrinkled like they hasn't been changed between guests, the microwave had no plate in in, the room was very cold with only one small baseboard heater and cold coming through the window, the bathroom was freezing cold, especially on your feet, the shampoo felt like it came out of the fridge, in a pet friendly hotel, most of the staff wouldn't come near your room if you had a pet, they were terrified (of a calm 8 year old dog in the room), there were not enough towels, or coffee, and the front entrance white tiles were covered in mud, only mopped once a day, early in the morning. Would not stay again and will recommend that my friends and family don't stay there either. Gave 1 out of 5 because the location is great.

Room was fantastic, the front desk staff when checking in friendly and helpfull, checked in with daughter and her friend. Stayed for 4 days a few housekeeping staff treated my daughter and friend as low life vegrants. The front desk that i dealt with at check out cancelled my keys before noon which was my requested check out. When i went to front desk to reactivate my card, front desk/manager i pointed out that i myself had excellent service, but my daughter and friend were tried inproperly, she refused to reactivate my card. As well she argued with me and upon me leaving the front desk she called out that i should respect myself. To me this individual should not be a manager anywhere. She definitely has no customer service skills and mistreats people by appearance

You forced me to pay for my two days stay at check-in. I am not a criminal and don't like to be treated as such. I will not be back

The room stunk of smoking and the toilet ran .

Good and comfortable hotel.

Roo. Was clean , staff friendly

Stains on sheets and pillow cases unclean bathroom with hair everywhere. Moved to another room even worse with no tv cabinet removed eith gross biohazard liquid on floor. 3rd room offered tiny inoperable tv - no batteries in remote- terrible