เมื่อเช็คอิน คุณต้องนำ บัตรประจำตัวประชาชน เอกสารที่จำเป็นสามารถอยู่ในรูปแบบดิจิตอล (soft copy)

• The Management reserves the right to request in-house guests or visitors to abide by the property’s rules and regulations.
Attention: During every weekend (Saturday and Sunday) from 18:00 to 23:00, Nguyen Hue Boulevard will become pedestrian street as one of the regular ongoing events during weekend in District 1, Ho Chi Minh City. Therefore, all vehicles are prohibited during this period. To provide our guest with the best experience, please advise the hotel the arrival flight details or arrival time in advance for our Concierge team to assist with your luggage at our normal pick up point – Bitexco Finance Tower (Corner of Ngo Duc Ke and Ho Tung Mau Street)
Club Lounge benefits to room types: Club room, Club Suite room, Club Grand Suite room and Apartments "Buffet breakfast at Ocean Queen Restaurant, or continental breakfast at the Club Lounge - Afternoon tea & snacks (daily, from 14:00 to 17:00) - Evening cocktail & canapes (daily, from 17:30 to 19:30) - Tea, coffee and soft drink daily serving at Club Lounge - Late check-out until 15:00 (subject to availability) - 1-hour use of the Club Lounge meeting room per day (subject to availability) - 15% discount offered to the hotel transportation service"
• At check-in, the hotel requires guest present a valid photo ID with your address confirming the same name as the lead guest on the booking.
• The hotel requires guest provide credit card or cash deposit upon check in.
• For bookings paid with a credit card, you must present the card used to make the payment upon check in. Failure to show the credit card used for payment to our reception team may result in the hotel requesting additional payment or your reservation not being honored.
• All rooms are guaranteed on the day of arrival. In the case of a no-show, your room(s) will be released and you will be subject to the terms and conditions of the Cancellation/No-Show Policy specified at the time you made the booking as well as noted in the Confirmation Email.