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Gorgeous room with the best view ever! The breakfast wwas delicious! So many choices! The staff was so heloful. We loved our stay here!

A beautiful newly built property with amazing views and an exceptional staff. Immaculate rooms and pool. From the moment we got there we were greeted with warm smiles and excellent service. Ezequiel the bellboy helped us with luggage and always greeted us and held the door open for us. Mariela the supervisor was excellent as well. We had an issue with something and she took full responsibility like a leader should and resolved it right away with great professionalism and respect. She made sure that we were taken care of. Everyone was great but one staff member stuck out like a shining star the way she went above and beyond for us and her name is Veronica. She's the receptionist that checked us in and from that moment all the way until check out she provided us with nothing but 5 star service. She went above and beyond several times to make sure that our vacation in Bariloche was an unforgettable one. We were thinking of doing a tour to see a famous lake that was pretty far and she stepped in and gave us some recommendations that saved us a lot of time, money and made the trip to the outdoors even better. She suggested renting a car which was cheaper than a tour for 2 and went out of her way to type out a full customized itinerary for us that included some of her favorite hidden gems full of crystal clear lakes, hikes and an amazing waterfall! She even booked it for us. I've been around the world and the level of hospitality and service that she provides is rare. Thank you!

The hotel is in an incredible location overlooking the lake, great pool and wet/ dry sauna. The breakfast was exceptional and tye staff were lovely - in particular, Megan (reception) and Tomas (restaurant) - they are great ambassadors for your hotel, friendly/ dedicated and professional. The only note of concern is the balcony. Some of the decking was broken/ loose (like a springboard) and the glass barrier on the balcony was alarmingly low (waist height on an adult ) which made us very concerned for safety, I would not be comfortable with children there. The hotel should please rethink this and install higher barriers.