Alto Hotel on Bourke

I had 2 double rooms side by side on level 4 one room was perfect clean and well maintained Other had issues with shower screen that would fall off the top and had a mould around the base Rooms were generally quiet was woken by yahoos in the adjacent laneway as it echoed upwards however no tram noise Large fridge microwave and dishwasher with good utensils Would stay here again close to Southern Cross station and tram stop

Location was fantastic, great size for a family of four

Very close to train and trams

Quiet, comfy and convenient

Great location

Compact but comfortable rooms in a great location.

good location, room is clean

Great location clean and tidy

Kitchen utensils need updating, I think previous patrons used plastic spatula in toaster, toaster smelt of plastic and spatula was melted. No salt and pepper in cupboard and no milk in fridge on arrival

We had a good stay overall. The room suited exactly what we needed for a quick CBD visit, mainly just a place to sleep. It had nice amenities, a comfortable bed, and a spacious shower, which was a highlight. The room was generally clean, though it could probably do with a more thorough clean in some areas. Parking was limited, but it was secure and ultimately convenient. The staff were all friendly and helpful with check-in/out.

Please do yourself a favor and do not stay here. Our family of 4 booked their 2 bedroom with the 2 twins layout for the kids. Our check in was late (we arrived a little after midnight) and found the room to be so dirty, as if no one had ever cleaned the place before. There was no one at reception after hours so I emailed the front desk and no one responded until late morning the next day. We were so exhausted and they didn’t respond so we had to stay the night but the room was so bad that we booked another place to stay for the rest of our trip. The next morning they offered a refund but only for the unused nights. I feel like this hotel is one of those that scams people into thinking they’re a reputable business just to collect one night’s stay and then they do a quick turnover to collect a night from the next victim. The washer and dryer was molded and smelled so bad. The oven is covered in food and debris. There’s mold in the shower. Heavily stained chairs. I’m very disappointed hotels.com is allowing this establishment on their platform.

NA

Great location and easy to find. Staff were great

Room are dirty, dust in everywhere with blood on bedsheet, can hear the voice from next door. Called reception twice with no on pick up, the good thing is it’s located in city centre.

The Alto Hotel is not worth staying at. The air conditioning did not work in our bedrooms. There was dirt buildup in the corners of the bathroom floor. The staff were not very friendly and seemed extremely stressed. I did not get my security deposit back!

We loved this little hotel - excellent location close to all transport - airport bus, free trams, buses and easy walking to sights. Fabulous staff, especially Jess and really appreciated the latte machine downstairs.

Great location

Staff were courteous and helpful. Great location, close to trams, trains, the Outlet Centre and Coles.

Clean rooms and great location

朝スーツケース3個預かってもらったらチェックインまでに部屋まで運んでくれてました。部屋はメゾネット形式で綺麗でしたが、掃除は毎日してくれませんし、タオル交換もなかったのでフロントまで取りに行きました。フロントさんは英語も喋れない私達にも優しく接してくれました。ロビーでの飲み物とクッキーのサービスは良かったです。