BIG4 Ingenia Holidays Phillip Island

This is the second time we have stayed in a cabin in this caravan park and love it

Summary: great location and customer service, but cleanliness left something to be desired We had to check-in late, we called ahead to their number and the staff were very helpful in arranging self check-in procedures (although we had to call 3 times before we were put through on the phone). The staff said we had been upgraded to a two bedroom cabin instead of the single bedroom cabin we had booked. Upon entering our cabin, the bed was left unmade and the towels were used. It was also a single bedroom cabin, and not a two bedroom cabin. There was visible dirt on the floor and sheets. However, it was late and given our previous difficulty in getting through to the hotline we decided to make do. We told the staff in the morning upon checkout, and they were very apologetic and offered free soda and chips to make up for it.

We had a nice stay in this Cabin in Ingenia Holiday Park. It was in a convenient location with closer to shops and restaurants. We felt safe with the security coded car entry to the park. It had a nice communal kitchen where we could cook more if we needed. Just a walk to the beach through the foot path of the Park. Will recommend this place to anyone.

Love the close access to beach!

Beautiful Cabin. Beach access. I even found a fantastic book in the Games Room!

Accommodation was great and campground was clean and well cared for

Enjoyed our stay.

Friendly staff and clean unit.

I liked the friendly staff and the clean room

Clean, comfy and right next to the beach! A great location, and cery fun for young kids.

Lovely staff, really clean and modern villas perfect for a family! Location to beach and san remo really good

Quiet park, close to beach and clean.

Loved it so much this is the 2nd time up since early march. We even extended by a day. The staff are wonderful and very helpful absolutely love it. We will be back

Easy check in and out. Cabin clean and tidy

Friendly staff. Everything was close by in the park.

Location was good, a great base.

Relaxed and easy

Absolutely loved it here that we extended our stay by a day. Found $100 extra was a little steep but still loved it anyway

The Cabins were well setup, very clean and organised, the surrounds were well kept, excellent location. Being a Big-4 member for many years also helped to classify this park as being one of the best.

Rent och fräscht. Mindre bekväma sängar. Nyckelskåp vid incheckning gick inte att komma in i. Mkt trevlig personal som var hjälpsamma!