เบอร์วูด เซอร์วิสอพาร์ทเมนท์

After travelling from Perth to Melb for uni commitments and rushing to make the 5pm check-in deadline (otherwise needing to give a $250 key deposit as the couldn’t “vet” me)-we arrived at our apartment around 7pm to find another group already staying in the room we had been allocated keys to. As three women in an unfamiliar town, this was an extremely uncomfortable and unsafe situation. It is very concerning that two separate groups could be given access to the same apartment. It then took us around 30 minutes to locate an after-hours contact number before management could resolve the issue. After leaving home at 4:30am that morning, finally accessing a room close to 8pm was exhausting and stressful. While another room was provided, the handling of the complaint afterwards was disappointing. When concerns were raised at checkout, staff apologised but couldn’t offer an explanation- a receptionist rolled her eyes at me after the interaction. The seriousness of the incident was minimised as “a small mistake” when management contacted me after I emailed requesting answers, said he staff wouldn’t have meant anything by the eye roll and also said we wouldn’t have entered an unsafe apartment as the screen everyone on checking in (hard to believe as they never met 2/3 of the people staying with me. As someone who had previously recommended the apartments, I no longer would. Safety and customer satisfaction are top of my list when choosing accommodation, neither were met here.

We checked in late, and were able to achieve this over teh phone. The key safe worked perfectly, so all good there. Great location, and good facilities.

Property clean, tidy, spacious, worker checking in when we were arriving and have all details in advanced. Would stay again. Having 2 bathrooms is amazing when you have 2 kids and 2 adults staying.

Thank you 😊,all good 👍. I'll be back

Good coffee and pizza nearby. Secure self-parking in basement @ $10 per day Easy check-in Busy main road traffic noise

Easy to access. Convenience for out dining.

Very quiet apartment with an excellent comfortable bed. Person on reception was lovely. We had a very pleasant stay. Kitchen had everything we wanted. There was even a bath! Our only problem was that we couldn't get out of the underground car park the next morning! A phone call fixed that and we were on our way. We'll be back!

Excellent apartment

Some areas were not as clean as i would expect but overall it was a modern, comfortable stay.

Great location and very clean and quiet.

What a great place to stay for bang for your buck in eastern suburbs around Deakin University and Burwood. Opposite a great restaurant and short bud / tram trips to two shopping centres

家族で自炊前提でしたら、電熱コンロに冷蔵庫、食洗機、調理器具、食器と揃っています。路面電車の駅も目の前です。洗濯できることもあって、タオルなどの交換は3〜4日に一度ですが、エコな感じと思える家族なら無問題！

Our experience with Burwood Serviced Apartments was nothing short of exceptional. Our daughter arrived during what was an incredibly stressful and unexpected time, and knowing she was in a safe and supportive environment meant everything to us. The apartment itself was spacious, spotless and modern, with everything she needed to feel comfortable and secure. It provided a genuine sense of calm and stability when she needed it most. However, what truly sets this place apart is Janet. We cannot thank her enough for the extraordinary care, kindness and support she showed our daughter. She went above and beyond, offering not just professionalism, but warmth and genuine compassion. Janet deserves every award and every accolade. We will always be deeply grateful for the comfort and reassurance she provided, and we wholeheartedly recommend Burwood Serviced Apartments to anyone seeking accommodation where people truly care.

Absolutely excellent , fantastic room and location , staff excellent , just perfect thank you , you helped make memories !

Good stay for the very specific purpose we had in the area, but limited dining in walking proximity and the parking could only be accessed by one way street, so had a few moments of needing to go around the block because google maps doesn’t pick up other alternatives. Otherwise a very nice clean stay.

Room was clean, staff friendly and very easy check in and out process

Loved the stay. Clean room, great amenities and located in a nice area. The tram is right outside the accommodation so it’s easy to get into the city. Would stay again

Clean room with all the needed amenities were there. Value for the money..

Nice and easy to check in

Clean but the lightning isn't great.