Eltham Gateway Hotel

Loved having a shower and could see threw into the room great place to go to

Room was lovely and clean and comfortable staff where friendly and obliging

Very good quality room at an affordable price. Will stay again.

Everything was satisfactory, would definitely use this facility again.

Clean. Comfortable bed. Plenty of towels. Well positioned.

This place is not cleaned properly. We found cockroaches. It all worn out and needs immediate renovations and upgrade. They didnt make the room for 2 consecutive days even though the sign was clearly placed at the door. Zero customer service and duty of care. This place is more like a motel and very far off from a 4 star hotel as it is classified by the portal. This is clearly misleading and deceptive. Serious concerns and complaints are being raised to address these matters as explained.

Property was quite dated, cleanliness was very average. We had a really bad smell in our room which we couldn’t get rid of

Poor

The hotel is not how it is advertised, its old and ran down, rooms have mould in the bathrooms, beds advertised as queen but are double.

A bit dated. Cleaners should pay a bit more attention to the cleaning. Lots of hair in the shower drain..food scraps in the kitchen sink..plastic tag bits on the carpet.

The room was disgusting! Welcome to the overwhelming smell of mould. After inspecting the room I discovered the shower leaking into the bedroom and soaking the carpet. Along with the fact the aircon hadn't been clean in a ridiculously long time, if ever, has created the perfect environment for it to fester and create a smell similar to what I imagine uncut c U n t smells of. The fact the receptionist acted like he had something better to do, like I don't know, maybe gluing all the drawers of the hotel rooms dresses shut... HOW IS THIS PLACE GETTING BOOKINGS FOR ANYTHING OTHER THAN A DEMOLITION STUMPS ME. MUMS!

This is fine if you just need somewhere to sleep. It would be great if all motels could invest in comfortable beds and couches.

The room was aged with a bit of cosmetic damage, but pretty clean with a comfortable King sized bed. We got upgraded to a Spa room, which was nice. Price was good.

We stayed in the 2 bedroom family suite as a family of 5. There was 3 towels, 3 forks, 3 knives and 3 non matching bowls to share. Furniture needs upholstery cleaning. The bathroom sink did not drain very well. But, the sheets were clean and we got fresh towels everyday. We enjoyed watching the bunnies hopping past at night!

Booked a room that stated it had 2 Queen beds however it only had 2 double beds. I checked with the man in reception who was not very friendly and probably in the wrong job and was told that was the right room. Beds were 138cm wide so definitely just standard double beds. Our room was up some rickety old stairs that I wasn't sure were going to be there in the morning. The whole place is in desperate need of a makeover as everything is just old and rundown. If you stay here and want to relax and watch some TV make sure you bring some DVDs. The TV is just a cheap Kogan model and is not a smart TV so you can't watch any streaming services.

Nice and quick check in

Needed a decent price last minute room. Did the job. If you’re after something clean and well looked after this isn’t it though

Yes lovely

The room needed updating light was not working the bed wasn't very good the whole place needed a good cleaning

Das Personal war freundlich und hilfsbereit. Das Zimmer war nicht sauber (Spinnennetze, schmutziges Waschbecken und Haare im Bad, Boden mit Flecken). Wir hatten ein Zimmer mit Herdplatte, jedoch keine Möglichkeit zu kochen da es weder Topf noch Pfanne gab. Auch spülen von Geschirr war mangels fehlenden schwamm nicht einfach.